Technical Consulting Engineer - IQ and Cloud Control

Technical Consulting Engineer

Welcome to Cisco IQ and Cisco Cloud Control, where we are redefining the future of cloud networking and intelligent insights. Our team is at the forefront of delivering cutting-edge cloud solutions that empower our customers to optimize, secure, and scale their digital infrastructure. We thrive on solving complex technical challenges and transforming data into actionable intelligence with AI. As part of our dynamic group, you will collaborate with industry-leading experts in a fast-paced, innovative environment.

We are passionate about driving customer success and shaping the next generation of cloud and on-prem technologies. Join us to make a tangible impact on how the world connects and operates in the cloud era.

As a Technical Consulting Engineer, you will provide critical assistance to customers by applying your technical expertise to conduct advanced troubleshooting and resolve complex issues across specific technologies and architectures, such as Security and Networking. You will manage increasingly complex and integrated solutions in a highly technical environment that requires deep, cross-product knowledge and systems-level thinking. Your role involves collaborating with customers, partners, engineering, and internal stakeholders to drive resolution, continuous improvement, and customer satisfaction.

You will leverage TAC AI capabilities, software, automation, and diagnostic tools to support quality, efficiency, and proactive issue resolution. Additionally, you will build, utilize, and enhance lab setups to duplicate and resolve problems, while creating and refining digital intellectual capital, including documentation and training, for internal team use. You will also support coordination with engineering and delivery teams on recurring issues, submit effective escalations, and share insights with peers.

Minimum Qualifications:

• Bachelors + 2 years of related experience, or Masters + 0 years of related experience, or 6 years of related experience
• Associate level (e.g., CCNA) or equivalent relevant certification expected
• Experience applying technical expertise to conduct advanced troubleshooting and resolve complex issues across specific technologies and architectures
• Experience managing increasingly complex and integrated solutions in a highly technical environment requiring deep, cross-product knowledge and systems-level thinking
• Experience leveraging AI capabilities, software, automation, and diagnostic tools to support quality, efficiency, and proactive issue resolution

Preferred Qualifications:

• Experience collaborating with customers, partners, engineering, and internal stakeholders to drive resolution, continuous improvement, and customer satisfaction
• Experience building, utilizing, and enhancing lab setups of basic to moderate complexity to duplicate and resolve problems
• Experience creating and refining digital intellectual capital, including documentation and training, for internal team use and within the technology area
• Experience supporting coordination with engineering and delivery teams on recurring issues, submitting effective escalations, and sharing insights with peers