Technical Consulting Engineer - Cisco IQ and Cisco Cloud Control

Technical Consulting Engineer

As a Technical Consulting Engineer, you will provide critical assistance to customers by applying your technical expertise to conduct advanced troubleshooting and resolve complex issues across specific technologies and architectures, such as Security and Networking. You will manage increasingly complex and integrated solutions in a highly technical environment that requires deep, cross-product knowledge and systems-level thinking. Your role involves collaborating with customers, partners, engineering, and internal stakeholders to drive resolution, continuous improvement, and customer satisfaction.

You will leverage TAC AI capabilities, software, automation, and diagnostic tools to support quality, efficiency, and proactive issue resolution. Additionally, you will build, utilize, and enhance lab setups to duplicate and resolve problems, while creating and refining digital intellectual capital, including documentation and training, for internal team use. You will also support coordination with engineering and delivery teams on recurring issues, submit effective escalations, and share insights with peers.

Minimum Qualifications:

• Bachelors + 2 years of related experience, or Masters + 0 years of related experience, or 6 years of related experience
• Associate level (e.g., CCNA) or equivalent relevant certification expected
• Experience applying technical expertise to conduct advanced troubleshooting and resolve complex issues across specific technologies and architectures
• Experience managing increasingly complex and integrated solutions in a highly technical environment requiring deep, cross-product knowledge and systems-level thinking
• Experience leveraging AI capabilities, software, automation, and diagnostic tools to support quality, efficiency, and proactive issue resolution

Preferred Qualifications:

• Experience collaborating with customers, partners, engineering, and internal stakeholders to drive resolution, continuous improvement, and customer satisfaction
• Experience building, utilizing, and enhancing lab setups of basic to moderate complexity to duplicate and resolve problems
• Experience creating and refining digital intellectual capital, including documentation and training, for internal team use and within the technology area
• Experience supporting coordination with engineering and delivery teams on recurring issues, submitting effective escalations, and sharing insights with peers

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

The starting salary range posted for this position is $77,200.00 to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave,…