System Analyst - Level 1

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.

By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach
- Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

The System Analyst Level 1 position performs a variety of complex technical tasks focused on the administration, management, and maintenance of over 2,000 Windows-based servers in an enterprise-level computing virtual and physical environment.

This position works closely with:

• Duke’s Engineering Team to implement servers and solutions consistent with Duke’s strategic direction
• Duke’s Core IT Operations group to ensure that those implementations are operationalized to fit into their support structure

Assist in the installation, configuration, administration, and system security of a multi-platform environment which includes multiple Windows Server operating systems including physical and virtual servers

Coordinate with the virtualization and networking teams to troubleshoot problems with virtual servers (VMware ESXi and Nutanix AHV)

Adhere to strong systems administration techniques and procedures

Establish and maintain best practices and procedures for patch management, virus management, vulnerability management, and operating system improvements

Analyze and improve system performance

Troubleshoot system failures and resolve. Identify and document permanent fixes

Communicate issues effectively to team members and management

Provide incident management, prioritization, and resolution of problems/tasks for users

Participate in documenting policies and procedures

Work with client service representatives and various levels of team members across business units within the company.

Attend status calls when requested and provides detailed technical support.

Windows Server Administrator with 1-5 years professional experience in Systems Administration, Virtualization, and Storage technologies on various Windows Server operating systems

Experience with server provisioning, patching, troubleshooting, securing servers, and monitoring

Package and patch management using SCCM/Big Fix/other tools

Experience with Virtual Machines.

Experience in scripting via Power Shell/command line/other

Experience with configuration, troubleshooting, and management of Windows Firewall settings

Working knowledge of web application security, understanding of vulnerabilities and countermeasures

Bachelor’s Degree
- Computer or other similar technical concentration; relevant experience and / or training in lieu of education:
Typically Minimum 3 Years Relevant Exp
- Experience with Windows Systems administration.

SKILLS / KNOWLEDGE - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

JOB COMPLEXITY
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

SUPERVISION
- Normally receives little instruction on day-to-day work, general instructions on new assignments.

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