Engineering Program Manager

Meet The Team

CX Engineering – Workflow and Intellectual Capital designs, builds, and operates the platforms, automation, and knowledge capabilities that power Cisco's global technical-support experience. Our portfolio spans case management, troubleshooting, AI capabilities, automation platforms, intellectual capital, security and compliance, and supporting infrastructure. We partner across product, engineering, operations, security, and service delivery to transform complex support needs into secure, scalable solutions—from discovery through production and operationalization.

Our globally distributed team combines product and program leadership, architects, engineers, and change and release professionals around a common commitment to measurable customer and business outcomes. Joining this team helps shape how AI, automation, and modern engineering workflows improve engineer productivity and customer and partner experiences at Cisco scale.

Coordinate multiple high-stakes projects in parallel to align engineering execution with our broader organizational strategic goals. Manage the end-to-end program lifecycle, including schedule, scope, and resource allocation, to ensure high-quality delivery across complex interdependencies. Implement robust program governance and stakeholder reporting structures to drive informed decision-making and transparency. Drive organizational change and process maturity by identifying risks, managing escalations, and re-engineering workflows to maximize team productivity.

Mentor and upskill team members to foster a culture of technical excellence and operational resilience.

• Bachelor's degree in a relevant field plus 7 years of professional project or program management experience.
• Master's degree plus 4 years of professional project or program management experience.
• Demonstrated experience managing medium-to-large scale technical programs with high-risk interdependencies.
• Proven ability to define project metrics, scope, and success criteria for complex engineering initiatives.
• Experience identifying, monitoring, and mitigating program risks and technical escalations.

• Professional certifications such as PgMP, PMP, PMI-CPMAI, SAFe, Scrum, or ITIL.
• Cybersecurity-related certifications (e.g., CISSP, CompTIA Security+, CEH, or SSCP) and experience with vulnerability management at scale.
• Experience applying AI, automation, or agentic AI-enabled capabilities to optimize operational or service delivery processes.
• Technical proficiency with SIEM, log analysis, DLP, Tenable, Wiz, and engineering workflow or case-management systems.
• Track record of proactive risk management and driving organizational change through cross-functional stakeholder partnerships.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.

Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details…