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IT Service Desk Analyst II — Frontline Support Pro
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-09-06
Listing for:
Duke Careers
Full Time
position Listed on 2026-09-06
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Duke University OIT is seeking a Service Desk Analyst II to join our frontline support team on-site in Durham. You will assist the Duke community via phone, chat, email, and in-person support at The LINK, handling incidents in Service Now and guiding users through resolutions.
Ideal candidates bring customer-focused communication, IT support experience, and familiarity with enterprise tools such as Duke Unlock and MFA/DUO.
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