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Technical Support Analyst: Customer-Focused Troubleshooter

Job in Durham, Durham County, North Carolina, 27703, USA
Listing for: Socket.dev
Full Time position
Listed on 2026-09-08
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 42000 - 54000 USD Yearly USD 42000.00 54000.00 YEAR
Job Description & How to Apply Below

ECRS is seeking a Technical Support Analyst in Boone, NC to troubleshoot and resolve a broad range of application issues for customers using remote support and ticket documentation.

You will collaborate with team leads, development, QA, and sales to ensure superior product and support delivery. This role requires after-hour on-call shifts and a strong focus on customer service and professional conduct.

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