AI Training Analyst

Be You. The Digital Experience & Academic Technology Solutions (DEATS) team is seeking an AI Training Analyst to join the Office of Information Technology’s DEATS Team. As AI becomes embedded in every aspect of institutional life, OIT's AI-related work is central to Duke's commitment to preparing students, faculty, and staff for success amid technological transformation, ensuring that AI enhances rather than displaces human expertise and that the university community can engage with AI tools responsibly and effectively.

To help prepare students, faculty, and staff for this, Duke has a growing portfolio of self-paced resources, webinars, hands-on workshops, cohort-based accelerators, and consulting services for staff and faculty. This role guides that training portfolio to work as an integrated system, fill its gaps, and ensure that everyone at Duke, regardless of technical background, has a clear path to AI fluency and enablement.

Be You. The Digital Experience & Academic Technology Solutions (DEATS) team is seeking an AI Training Analyst to join the Office of Information Technology’s DEATS Team. As AI becomes embedded in every aspect of institutional life, OIT's AI-related work is central to Duke's commitment to preparing students, faculty, and staff for success amid technological transformation, ensuring that AI enhances rather than displaces human expertise and that the university community can engage with AI tools responsibly and effectively.

To help prepare students, faculty, and staff for this, Duke has a growing portfolio of self-paced resources, webinars, hands-on workshops, cohort-based accelerators, and consulting services for staff and faculty. This role guides that training portfolio to work as an integrated system, fill its gaps, and ensure that everyone at Duke, regardless of technical background, has a clear path to AI fluency and enablement.

Be Bold. The AI Training Analyst designs, delivers, and assesses OIT's AI education programming, including self-paced resources, webinars, hands-on workshops, personalized department engagements, a cross-functional consulting service, and cohort-based accelerators. This is a proactive, highly collaborative role. You will manage an existing training portfolio, identify gaps, create new content, and deliver training to departments rather than waiting for them to seek it out.

A competitive candidate is comfortable delivering a webinar to 150 people and having a one-on-one conversation with an administrator who doesn't know where to start - and sees both as equally important. They have a demonstrated understanding of generative AI tools and their implications for workforce development, as well as strong skills in translating technical concepts for non-technical audiences.

Training Delivery and Content Development

• Design, curate, and deliver AI training across multiple formats (asynchronous, webinar, hands-on, cohort-based) and audiences, with a particular focus on making training accessible, relevant, practical, and reusable. Covering ethical principles, technical foundations, policy considerations, data stewardship, responsible use, and technical and non-technical application of Duke's AI Suite.
• Develop and coordinate role-specific reskilling pathways that connect teams with pragmatic, hands-on training.
• Develop and maintain training materials: slide decks, role-based workflow guides, facilitator guides, responsible-use templates, and participant resources. Keep materials current as tools, capabilities, and institutional guidance evolve.
• Coordinate with subject matter experts, school-based AI faculty leads, the Center for Teaching and Learning, and other institutional partners to align programming, avoid duplication, and identify opportunities for collaboration.

Participate in the AI consultation service;
Duke's live, expert-assisted support for staff, faculty, and students navigating complex or sensitive AI use cases. This service bridges the gap between structured training sessions and real-world application in participants' daily work.

• Manage scheduling, intake, and triage for consultation requests. Match requests to…