Application Analyst - Maestro Care - HIM - Level 1

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.

By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

The Application Analyst is primarily responsible for designing, developing, deploying, and providing post-implementation technical support for the Maestro Care (MC) Electronic Health Record (EHR) across service access and revenue cycle workflows. Responsibilities include planning, performing, managing, and supporting identified Maestro Care EHR users within the Duke Health environment.

This support extends to the MC Health Information Management (HIM) modules, including Release of Information (ROI)/Legal Medical Record (LMR) (including Document Templates), Identity (including Chart Correction workspace), Deficiency Tracking, Chart Tracking and Break the Glass.

Working closely with Epic and other Maestro Care application teams to create and execute deployment tasks, interpret revenue cycle and LMR workflows, and participate in the build, testing, and support of MC HIM application. Advising and assisting with educational issues, including cross-training team members, trainers/SMEs, and the DHTS Service Desk through face-to-face interactions and phone or email communications. Participating in a 24/7 production on-call rotation to triage and assist with incoming support requests.

Partnering with operational and identified clinical staff (responsible for LMR policies, etc.) to improve their knowledge and fluency within Maestro Care as needed, coordinating virtual and on-site assistance to support the growth and expansion of clinics under the Duke Health umbrella. Facilitating Epic support during implementation phases to enhance knowledge transfer and promote proficiency in utilizing the application and providing liaison services between Maestro Care and identified Super User and End User resources throughout all DPC and DHIP clinics and Community Connect customers.

These services include participating in design sessions, reviewing specifications for the implementation of the Maestro Care EHR, and specifying bug fixes, new features, and enhancements over time to ensure they meet the needs for providing patient care at Duke Health.

Advancement to Level 3 or above requires the employee, at a minimum, to successfully attain the following:

The following measures can help create a fair and comprehensive evaluation process for promotions, ensuring that the most deserving employees are recognized and given opportunities to advance.

• Proven ability to work at the next level:
  This involves demonstrating the skills and competencies required for the next level of responsibility. Employees should have demonstrated that they can handle tasks and challenges that are typically associated with a higher position.
• Potential to serve beyond the next level:
  This measure looks at the employee's long-term potential and their ability to grow within the organization. The employee should have the vision, ambition, and capability to take on even greater responsibilities in the future.
• Consistently demonstrates a values-based approach…