Manager - Global Training & Operational Support

Role Summary

• Serve as a subject matter expert in electromechanical processes for Global Bio Devices and implement a global electromechanical training strategy/curriculum for Field Service Personnel (FSPs).

• Assist the Director of Global Training & Cluster Support in developing and implementing a comprehensive electromechanical training curriculum for Bio Device and VMD equipment; liaise with US and International FSPs.
• Provide global support for electromechanical training resources and “Level III” Bio Device support.
• Use data platforms (e.g., Qstream, PV360 2.0) to improve programs; lead creation of electromechanical scenarios to assess competencies and gaps.
• Address field objections with consistent troubleshooting documentation; interpret data/feedback and update training accordingly; facilitate debriefs with global FSPs/CSSs and Senior Leadership.
• Act as SME with SAP, PLM, PV360 2.0; identify/order parts and manage logistics (including customs clearance).
• Collaborate with Instructional Designer/Technical Writer to create forms, work instructions, eLearnings, and other documents.
• Identify training needs, develop curriculum, and oversee onboarding/continued education/career development.
• Provide/manage virtual and in-person training for Bio Device components.
• Manage global Technical Bulletins, Field Service Alerts, and ECOs/BCOs and communicate changes to CSSs/FSPs.

• 2+ years? (not stated) ;
  Associate’s degree+ (EET/Mechatronics) OR 8 years’ experience in industrial electromechanical control systems/applications; electrical certifications preferred.
• Strong project/document management (Vault/Jira preferred), Agile experience, MS Office and Zoetis systems.
• Proficiency with Camtasia, Jira, Adobe, and Articulate eLearning (required).

• Office/lab work; occasional customer field rides.