Device Administrator-Durham

Agency North Carolina School of Science , Math Division Chancellor's Office Job Classification Title IT Client Support Prof, Specialist (NS) Position Number  Grade FLATRATEAbout Us

North Carolina School of Science and Mathematics (NCSSM) a constituent of the University of North Carolina System, is a world-class public high school with statewide reach empowering academically talented students from every corner of the state to design their own future. We offer our Residential high school program in Durham and Morganton for juniors and seniors, our Online supplementary honors program, and individual virtual daytime Connect courses in partnership with local high schools, all tuition free.

Our wide array of summer offerings for rising fifth- through 12th-graders includes free opportunities for in-state students alongside paid options for students from anywhere in the world. Specializing in science, technology, engineering, and math and embracing the fine arts and humanities, NCSSM has become the model for 18 such specialized schools around the globe since its founding in 1980. For more information visit ncssm.edu.

CLOSING DATE:
Wednesday, September 23, 2026
** This position will close at 11:59 p.m. the night before the end date listed. POSITION TYPE:
Permanent, 12-month, EHRA Exempt Professional Staff (EPS), FLSA Exempt, 1.0 FTE NCSSM and ITS foster an environment of collaboration across departments and divisions and support community-engaged service and research.

This position has a flexible/hybrid 1-day remote option. This position is responsible for overseeing the organization’s endpoint devices, including computers, mobile devices, and peripherals. Responsibilities include making recommendations for and assisting with the procurement of computing devices, including both Windows-based and Apple devices, as well as managing assets, maintaining inventory, and coordinating surplus processes. The position ensures that devices are properly imaged, deployed, managed, maintained, and optimized to meet the needs of the organization and its users, utilizing imaging solutions such as Microsoft Deployment Toolkit and device management tools such as Ninja One and Jamf Pro.

This position also serves as a Tier 1, Tier 2, and Tier 3 escalation point for end-user support, focusing on advanced problem-solving, complex issue resolution, and thorough documentation. Additionally, the position maintains and administers various enterprise-wide applications and systems. The role also includes project management, committee participation, and cross-divisional collaboration to support organizational technology needs.

• Hardware Evaluation & Procurement Architecture:
  Formulate technical standards, evaluate emerging hardware solutions, and lead the regular procurement recommendations for enterprise computing devices and peripherals (Windows and Apple) across both physical campuses (Durham and Morganton) and online programs.
• UEM & Systems Architecture:
  Architect, configure, and maintain Unified Endpoint Management (UEM) platforms (e.g., Jamf Pro and Ninja One) to manage, patch, and secure enterprise endpoints across all campuses and distance-learning programs.
• Automated Provisioning & Imaging:
  Develop customized hardware images, automated provisioning workflows, and OS deployment scripts to maintain fleet health, security compliance, and standardized configurations across all institutionally-owned equipment.
• Systems Analysis & Escalated Support:
  Serve as the Tier 2 and Tier 3 escalation authority for enterprise hardware, software, operating systems, and identity management (handling institutional and BYOD environments); analyze Help…