Field Service Engineer - Tampa, FL

Job Description Field Support Engineer Tampa, Florida Region BD Parata

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

The Field Support Engineer (FSE) serves as the primary technical representative for BD Parata's pharmacy automation solutions throughout the Tampa, Florida region. The FSE is responsible for installing, maintaining, troubleshooting, and repairing complex pharmacy automation systems while delivering exceptional customer service and maximizing equipment uptime. This customer-facing role requires a combination of electromechanical, software, and networking expertise to diagnose and resolve technical issues in retail, hospital, long-term care, and specialty pharmacy environments.

The successful candidate will work closely with pharmacists, pharmacy staff, technical support teams, and engineering partners to ensure reliable system performance, provide customer training, and support new product implementations. The ideal candidate is a self-motivated technical professional with strong troubleshooting skills, mechanical aptitude, and the ability to independently manage multiple priorities in a dynamic field environment. Daily travel throughout the Tampa region and surrounding areas is required, with occasional overnight travel, weekend coverage, and overtime as business needs dictate.

• Deliver exceptional customer service while troubleshooting, repairing, and maintaining pharmacy automation equipment.
• Diagnose and resolve complex electromechanical, software, networking, and system integration issues.
• Perform preventive maintenance, inspections, upgrades, and corrective repairs to maximize system uptime and reliability.
• Respond to service requests within established Service Level Agreements (SLAs).
• Educate customers on proper equipment operation, daily maintenance procedures, and best practices.
• Utilize remote diagnostic tools and technical resources to identify and resolve issues efficiently.
• Collaborate with Technical Support, Engineering, Product Development, Manufacturing, and Field Service teams to resolve complex customer issues.
• Assist with installation, relocation, and implementation of new pharmacy automation systems as needed.
• Accurately document service activities, corrective actions, root cause findings, and customer interactions within Salesforce Field Service.
• Provide feedback on product performance, recurring service trends, and customer needs to support continuous improvement initiatives.
• Manage multiple priorities while maintaining strong communication with customers and internal stakeholders.
• Support regional operations, including occasional overnight travel, weekend coverage, holiday support, and overtime as business needs require.

• High School Diploma or equivalent required.
• Three or more years of experience in field service, technical support, industrial maintenance, biomedical equipment service, automation, military electronics, information technology, or a related technical field.
• Strong working knowledge of Microsoft Windows operating systems, software installation, system configuration, and troubleshooting.
• Proficiency with Microsoft Office applications.
• Working knowledge of computer networking fundamentals, including TCP/IP, IP addressing, network diagnostics, routers, switches, and peripheral device connectivity.
• Experience utilizing diagnostic software, remote support tools, and technical documentation.
• Ability to locate, modify, and troubleshoot software configuration files and application settings.
• Strong mechanical aptitude with the ability to disassemble, repair, and reassemble complex electromechanical systems.
• Ability to read technical drawings, service manuals, and troubleshooting documentation.
• Demonstrated ability to independently diagnose and resolve technical issues with minimal supervision.
• Excellent communication, customer service, organizational, and time-management skills.
• Valid driver's license with an acceptable driving record.

• Associate degree in Engineering Technology, Electronics, Information…