Director, Science and Insights

Position: Director, People Science and Insights
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role Who We Are Join Kyndryl, the world’s largest technical services company, with 70,000 employees operating in over 60 countries and serving 75% of the Fortune 100 to modernize and manage the world’s mission-critical systems. Kyndryl provides advisory, implementation, and managed services to de-risk and support digital transformations. As our business innovates, our people strategy continues to evolve, and psychometrics plays a crucial role in shaping our enterprise success.

Kyndryl is one of the Top 100 Global Most Loved Workplaces, and as a cutting-edge services company, we know our people drive our success. About the Role We are seeking an Industrial-Organizational (I/O) Psychologist or Psychometrician to drive our talent and organizational analytics by People Science team to drive our talent and engagement analytics. Our business is to translate the skills inherent in our technical and consultative workforce into customer impact.

We therefore seek to optimize the development and deployment of our employees’ skills, while providing industry-leading experience for our Kyndryls and our clients.

As our talent analytics capability matures beyond core operational reporting toward advanced analytics, this role bridges sophisticated statistical modeling with enterprise talent strategy. This work is fueled largely by our skills strategy and will support our recruiting, learning, engagement, performance management, leadership development, and overall organizational effectiveness. Specifically, you will oversee psychometric validation, continuous listening systems, and advanced talent analytics. Kyndryl is a global, largely remote company, where you will join a group of 40 People and Workforce Analytics professionals and lead a team of 5 analysts and psychometricians.

We are fast, flat, and focused. You will collaborate with dedicated engineering teams (who handle data wrangling), a diverse group of HR professionals, fellow data scientists, and business leaders. By working directly with senior leadership—including the CHRO, Head of Talent, and Head of Wellness—you will translate complex business problems into scientifically rigorous, high-impact solutions aligned with our business goals. Your work will directly influence our enterprise strategy and operations and impact on tens of thousands of employees.

What You Will DoTalent development and performance management:

Drive analytics to identify drivers of success to support processes and programs for employee and leadership development, including training, successful matching to projects, assessment tools, and leadership development efforts. Oversee psychometric modeling, assessment validation (e.g., Item Response Theory), and Organizational Network Analysis (ONA) leveraging skills graphs to optimize skill deployment. Design and refine performance management systems to support – as Kyndryl’s offerings increase in sophistication – the continued evolution of Kyndryl’s workforce.

Organizational development and employee engagement:

Evaluate organizational networks and interactions and identify opportunities to improve workplace productivity, culture, and employee satisfaction. Lead enterprise employee listening strategies and survey architectures, developing and analyzing employee engagement surveys and continuous listening systems to inform continuous organizational effectiveness, enhance the employee…