Project Manager, Technical Support

About Us Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing.

Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia. Position Overview

The Project Manager is the primary client interface for client implementations, from initial engagement to study closedown. Project Managers are responsible for managing projects through the software development lifecycle and through study maintenance while working collaboratively with teammates and maintaining exceptional client satisfaction.

* This position can be based remotely within the US.

• Independently lead projects of moderate to high complexity.
• Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction.
• Build effective partnerships with other internal teams to move project through all phases of the development process.
• Develop and maintain project schedule, identify, and track milestones and identify and manage cross-functional dependencies and risks.
• Act as subject matter expert on client clinical study protocol.
• Manage ongoing reporting of project health and profitability to internal and external stakeholders.
• Conduct end-user training.
• Manage issue resolution for studies in maintenance, including troubleshooting and root cause analysis, where necessary.

• Bachelor's degree or equivalent preferred, or appropriate work experience.

• 2-4 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly.
• 2-4 years’ experience in the life science industry
• Previous experience working in a fast-paced, entrepreneurial environment preferred.>
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus.
• Familiarity using SQL a plus

• Strong attention to detail and quality-focus
• Strong customer service orientation
• Excellent organizational and time management skills
• Good communication skills
• Excellent organizational skills
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals
• Able to work on multiple assignments with moderate supervision

$85,000 - $100,000 a year

All job offers will be based on a candidate’s location, skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 30 or more hours per week are eligible for comprehensive benefits including:
Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), and Company bonus where applicable.

Endpoint Clinical does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Endpoint Clinical will be considered Endpoint Clinical property, and Endpoint Clinical will not pay a fee should it hire the subject of any unsolicited resume.

Endpoint Clinical is an equal opportunities employer AA/M/F/Veteran/Disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.

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