Export Operations Representative

Export Coordinator

Location:

26 Davis Drive Durham NC / M - F 8:00 - 5:00

• BA in Supply Chain, Business Administration or Equivalent
• Excellent verbal and written communication skills, problem-solving skills
• Ability to handle and prioritize multiple tasks
• Detail-oriented and ability to document activities accurately and responsibly
• Dependable team player that can thrive within the group, as well as independently
• Experience in export coordination preferred, but not required
• SAP experience preferred, but not required
• Proficiency in MS Office, Word, and Excel

• Prepare all required documents for international shipments including commercial invoice, packing list, and bills of lading
• Ensure compliance with U.S. and international export policies, procedures and regulations for proper classification, documentation and recordkeeping.
• Provide ongoing customer support to requestors through order updates, shipment notifications, and final delivery
• Manage all activities related to exporting samples, including inventory management, documentation, and transportation
• Coordinate with suppliers, customers, and couriers / freight forwarders to ensure timely delivery of samples
• Monitoring inventory levels and coordinating with procurement to order required material
• Resolve any issues related to export process such as delays, damages, or lost shipments
• Maintain detailed records of all export transactions for auditing and reporting purposes
• Monitor changes in export laws and regulations and updating training documentation when necessary
• Track shipments and provide updates to customers
• Maintain and develop positive business relations with requestors and customers
• Keep detailed records of every step of the order process from request to delivery