Office Manager

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

The Office Manager is responsible for the overall client experience at their Emily Program sites. This includes office logistics, provider support, team leadership, and client relationships. They will work with the Site Director, operations and administrative teams to ensure an exceptional experience for each client.

In addition to managing administrative operations, the Office Manager works with clients and families to provide a personal and meaningful connection as the “on-site” point of contact. The role plays a critical part in welcoming new clients into care at The Emily Program and strives to increase conversion and decrease cycle time from registration to program admission (e.g., entry into Outpatient and Intensive Programs).

As a key on-site point of contact, the Office Manager supports timely admissions, monitors census flow, and tracks operational metrics that support site performance.

The Office Manager will support multi‑site needs, including people management, logistics coordination, supply ordering, inventory oversight, and administrative workflows. This role requires strong organization, attention to detail, and the ability to manage multiple priorities while maintaining structured, efficient systems. The position also participates in weekly new‑employee onboarding support, helping ensure new team members feel prepared, welcome, and oriented to the site from day one.

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Location: On‑site at our two Durham‑based locations.

RTP Child, Adolescent, and Adult Inpatient and Residential Treatment Center
Stirrup Creek Drive, Durham, NC

Douglas Adult Inpatient and Residential Treatment Center
Douglas Street, Durham, NC

• Manage and oversee day‑to‑day activities of site’s operations: plan, direct, and coordinate operations of site in close partnership with Site Director (non‑clinical and clinical)
• Responsible for leading site administrative team and affecting site operations to ensure a warm, welcoming environment
• Manage and oversee building and suite key assignments as well as parking pass management, if applicable to site
• Monitor suppliers (contractors—e.g., maintenance, special deep cleaning, janitorial services) to ensure efficient and effective services are provided within site budget limits
• Drive personal and/or company vehicle for work purpose, including client transportation, as needed

• Bachelor’s degree strongly preferred
• Previous leadership experience strongly preferred
• 2+ years’ experience in an administrative support or customer service role in a healthcare setting desired
• Active driver license and ability to drive personal and/or company vehicle

• Starting salary range between $55,000‑$65,000
• Final compensation offered will be within the pay range based on qualifications/experience met for the position

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
• Dental insurance (Delta Dental)
• Vision insurance (Eye Med)
• Short‑term and long‑term disability insurance
• Company‑paid life insurance
• 401(k) plan available two months after start date
• Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.