Continuous Quality Improvement; CQI​/Performance Monitoring Improvement; PMI Specialist

Position: Continuous Quality Improvement (CQI)/Performance Monitoring Improvement (PMI) Specialist
** Agency
* * Dept of Health and Human Services
** Division
* * Social Services
** Job Classification Title
** Human Services Program Consultant III (NS)
** Position Number
**** Grade
* * NC16

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
** Description of Work
** This position has the responsibility for, monitoring, training, and providing or arranging technical assistance to the county child support programs. In addition, this position will be responsible for helping to identify counties who need targeted assistance to improve performance by analyzing data, conducting an in-depth study of potential issues, developing a strategy for improvement, creating and working specific reports, and working closely with counties to utilize those reports to continue improving performance.

Additional responsibilities include working with the county in improving their program and directing the CQI process, on and off-site consultation, coaching, review of records, review of data related to performance measures and other metrics, and building professional relationships to improve outcomes for adults, children and families while  remaining in compliance with federal regulations, North Carolina General Statutes, and Administrative Rules and policies.

Key responsibilities include:

Monitor Program Performance:
Analyze county and regional data to identify deficiencies and ensure compliance with federal and state requirements.
Conduct Reviews:
Lead quality case reviews, county program evaluations, and other systemic assessments.
Data Analysis & Reporting:
Assess quantitative and qualitative data, prepare dashboards and reports, and coordinate sampling with local agencies.
Quality Assurance:
Oversee record reviews and ensure adherence to CQI protocols.
Collaborate & Strategize:
Facilitate meetings with regional and county staff to address root causes of performance issues.
Provide Technical Assistance:
Offer policy guidance, interpret regulations, and support counties in implementing corrective actions.
Compliance Monitoring:
Review agency operations for compliance, attend audits, and ensure required notices are completed.
IRS Security Oversight:
Conduct inspections, report findings, and assist with corrective measures.
CQI Plan Development:
Partner with counties to redesign processes, implement improvement strategies, and monitor progress.
Continuous Improvement:
Deploy resources, supervise implementation of CQI plans, and replicate successful strategies across regions.
** Knowledge

Skills and Abilities

/Management Preferences
** Salary Range: $57,983 - $101,470

Recruitment Range: $57,983 - $71,967
* Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
** The Knowledge

Skills and Abilities

/ Management Preferences are not required. Applicants who possess the following skills are preferred.
** Demonstrated Experience in compliance monitoring, program reviews, and resource management
* Experience with the North Carolina Child Support Program and use of the Automated Collection and Tracking System (ACTS)
* Proven experience in leadership and organization
* Experience in analyzing and evaluating programs and the development and presentation of reports
* Demonstrated knowledge of the federal regulations, state statues, policies and procedures that govern child support services
** This position is funded in part through federal funds.
**** This position will close at 11:59 p.m. the night before the end date.
**** The Division of Social Services (DSS)
** provides direct services that address issues of poverty, family violence and exploitation.  We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.
** Compensation & Benefits:
** The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.

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** Supplemental and Contact Information
** The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any…