Account Manager - Durham, NC

Account Manager - Durham, NC

Service line: GWS;
Segment:
Role type Full‑time. Areas of Interest:
Building Management, Facilities Management.

Location:

Durham, North Carolina, United States.

As a CBRE Account Manager, you will oversee a small to medium‑sized team responsible for delivering all client commitments. This is part of the Operations Management job function; it involves coordinating staff functions and operations that support the organization’s goals and strategies.

• Provide formal supervision to employees. Monitor the training and development of staff.
• Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross‑train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results and inform the organization of potential risks, implementing action plans to address them.
• Assist with the coordination of resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales and relationships with small to medium‑sized clients.
• Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded. Present findings to senior management.
• Prioritize open issues and tasks, working closely with internal and client cross‑functional teams.
• Serve as a point of contact for key systems and processes for projects.
• Manage expectations of the client and project team regarding scope of work and responsibilities, ensuring daily performance and ongoing delivery against contractual obligations.
• Lead by example and model behaviors consistent with CBRE RISE values, influencing parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how it integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day‑to‑day and moderately complex issues that may or may not be evident in existing systems and processes.

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• Bachelor’s Degree preferred with 3‑5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to motivate the team’s impact on quality, efficiency, and effectiveness of the job discipline and department.
• In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Extensive organizational skills with a strong inquisitive mindset.

When you join CBRE, you become part of the global leader in commercial real‑estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values—respect, integrity, service, and excellence—and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE has a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age,…