Director of Installation Services

Toshiba Global Commerce Solutions is seeking a Director of Installation Services. Director is responsible for leading the strategy, execution, and continuous improvement of Installation Services across the Americas. This role owns the successful delivery of large‑scale, complex installation and deployment programs, ensuring predictable execution, client satisfaction, financial performance, and alignment with broader Services and enterprise objectives. The Director provides strategic and operational leadership for installation programs spanning capital equipment, enterprise software, and system integration engagements.

This includes establishing delivery frameworks, governance, and performance metrics to ensure projects are executed on time, within budget, and at expected quality levels, while meeting revenue, margin, and cost‑to‑serve targets.

The role leads and develops managers and project leaders responsible for client delivery and serves as a senior escalation point for complex delivery challenges, competing priorities, and cross‑functional dependencies. The Director builds alignment across Sales, Maintenance Services, IT, Supply Chain, Finance, and external partners to drive consistent outcomes through a matrixed operating environment. The Director manages a complex ecosystem of internal resources and external vendors, working closely with Procurement to identify, vet, contract, and govern partner performance.

This role is accountable for delivery capacity planning, labor forecasting, budget management, cost optimization initiatives, and financial forecasting, including coordination of client billing and revenue recognition.

In addition to delivery ownership, the Director plays an active role in pre‑sales support and client engagement, partnering with Sales to communicate the value and differentiation of Installation Services offerings. This includes participating in customer meetings and on‑site engagements, supporting deal shaping, and enabling Sales teams through training on installation capabilities, scope, and value propositions.

The Director develops and manages key performance indicators to monitor operational health, financial performance, customer outcomes, and continuous improvement initiatives. Working closely with Maintenance Services and Services leadership, the Director contributes to the long‑term vision and strategic roadmap for Installation Services, balancing near‑term execution with scalable, future‑ready capabilities.

• Delivery - Oversees portfolio of programs and projects delivering on all program/project commitments from concept to production. Responsible for project scope, schedule and budget. Ensures projects are completed according to agreed upon plan. Ensures that billable projects remain on schedule and within budget. Manages overall Installation Services organization financials and project profitability including resource scheduling, revenue forecasting per project, billing reconciliations, expense reports and time approval for project work, etc.
  
  Exercises risk and issue management.
• Process/Tools - Develops, maintains and enforces methodologies, standards, governance, and tools in order to achieve the clients' operational and financial and project quality goals.
• KPIs - Responsible for setting clear objectives, KPIs for the projects/practice and clearly communicating results to the business on a regular cadence. (examples include project/portfolio financials, utilization, contract management)
• Sales - Collaborates with services sales and account managers in pre‑sales activities such as project sizing and cost estimates, bid reviews and contract reviews.
• Reporting - Delivering overall messaging of status/issues to key internal/external partners and clients. Provide project/account dashboard; execution QA report; top project/account risks & issues (common issues).
• Staffing - Manages and recommends allocation and integration of project resources to meet commitments and objectives; optimizes resource/practice billable utilization; forecasts resource/skill supply/demand.
• Professional Development - Through hiring and training improve overall…