Field Service Manager

Overview

IONNA is currently seeking a Field Service Manager to lead all Field Visit activities within the IONNA Site Operations Team. This is a chance to join the elite IONNA Site Ops Team that has fundamentally changed how support operates within the EV Charging industry.

This role requires a full-time onsite presence in Durham, NC. The Target Base Range for this role is $90k-$100k.

• Lead and Manage our Field Service Department which comprises of Field Service Coordinators, Parts Analysts, and Regional Field Service Technicians.
• Manage on-time execution of all SLA’s with our EVSE hardware partners, our in-house field technicians and our field service partners.
• Realtime solution and problem solve to get a capable technician onsite with the right parts to resolve any field issue.
• Ensure all inventory is properly managed and accounted for at our HQ and our regional parts warehouses.
• Build and improve upon existing processes/structures to ensure that your team efficiently meets all KPI targets as we scale.
• Be available to support your team and our partners outside of traditional working hours and on weekends.
• Manage the schedule and allocation of Field Technician time to drive the maximum value for your organization and meet KPI targets.
• Hire and build out Field Service Team to match the scale of IONNA’s network.
• Manage the dispatch of vendors for the commissioning team to ensure all deadlines are met.
• Collaborate with and hold accountable key vendors to drive better performance.
• Quality Control all field service work both internally and externally to ensure it meets the required spec.

• You have significant experience (minimum of 5 years) managing field service teams and parts inventories.
• You have experience (minimum of 3 years) in the E-mobility space operating within support operations teams.
• You have proven experience meeting intensive SLAs in high pressure scenarios.
• You have a winning attitude that embodies the concept of extreme ownership.
• You are able to work weekends, late hours as needed to support the mission of the team and success of IONNA.
• You have experience leading high-performance teams that are capable of self-execution in extreme pressure scenarios.
• You derive meaningful insights and actions from data specific to company and team performance.
• You are transparent in terms of failure and focus on correcting/solving problems.
• You refuse to be a victim and take charge of challenging scenarios to find a resolution.

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays.

Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays.

Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location. We are committed to an inclusive and diverse team.

We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.