Program Manager

About the Role

As a Program Manager within our D&F business, you’ll coordinate and monitor the scheduling, pricing, and technical performance of a company program. All in all, you'll be a valuable member of our Project Management team, supporting our efforts to build lasting relationships and deliver on our promises. We’ll appreciate your creativity, your ability to coach others, and your conflict resolution skills as you anticipate potential obstacles, provide solutions, and seek strategic partnerships to get the job done.

Sounds like you? Read on.

• Partner with a particular customer and manage communication on all their projects, current, and future.
• Manage the scope, cost, and schedule of multiple high-complexity projects.
• Collaborate with the Account Executive to support Pre-contract and Sales efforts, providing initial Microsoft Project schedules.
• Oversee scope, cost, and schedule for projects within the program, setting clear expectations with the internal team.
• Provide input on PM assignments to projects within the program.
• Provide program updates in monthly program meetings, aligning customer expectations with team expectations.
• Coordinate FE calls with customer and project team for projects within the program.
• Coordinate the management of issues, risks, and project changes with Project Managers and customers and elevate issues when needed.
• Serve as point of escalation for customer for all projects within the program.
• Support Project Managers with vendor management, including contractual deliverables.
• Lead weekly calls for projects within the program in the absence of the Project Manager.
• Provide leadership, feedback, and guidance to an internal project team, including Project Managers, Engineers, and Buyers.
• Coordinate PO receipt for new projects with Account Managers.
• Provide support to PMs on projects.
• Support Project Managers with managing overall project financials, including cash flow, customer invoicing, and change orders.
• Effectively collaborate with internal teams to manage the project to a successful outcome.

• You have 10+ years of experience managing material handling projects.
• You’re widely regarded as someone who does what they say they’re going to do.
• You partner with peers and strategize with leaders across multiple functions within the org.
• You lead small project teams where you provide direction and keep stakeholders informed.
• You determine key milestones and provide updates and check-ins to relevant teams and partners.
• You seek strategic partnership from peers and input from the manager or lead.
• You own your prioritization and provide input for prioritization for lower levels.
• You excel and regularly coach other employees in verbal and written communication skills in both one-on-one and group settings.
• You lead and direct group conversations around complex problems, goals, and ideas.
• You keep the team on track and focused on delivering actionable next steps.
• You enable consistent delivery on projects across the team.
• You exemplify the ability to speak up and challenge ideas of what’s possible and coach and encourage others to do the same.
• You consistently deliver useful feedback to your peers and manager in a way that strengthens relationships and enables projects to advance more quickly.
• You anticipate issues and obstacles proactively, address and resolve basic conflicts, and engage in productive dialogue to mitigate conflicting views.
• You proactively request feedback from others and demonstrate actionable growth and change in response to feedback.
• You own your growth and development and provide input for development opportunities for lower levels.

This job description is not exhaustive. Other duties may be assigned as needed, and responsibilities may evolve to support the business and employee experience.

Conveyor may be in our name, but it’s only part of what we do. DCS was founded in 1982 and has grown to serve major clients in multiple industries by providing material handling, full‑scale warehouse operations and conveyor design solutions that are custom crafted for their need. We don’t sell ready‑made systems - we build…