Tax Operations Director

Hiring Range: $ - $

This is an exempt (salaried) position.

Please note:

pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Directs the overall operations of the Collections Division of the Office of Tax Administration (OTA), with a focus on ensuring departmental objectives and goals are efficiently met. This position is responsible for making policy decisions, managing staff, ensuring compliance with all applicable laws and guidelines, planning and preparation of operational budgets, strategic planning, achieving department goals, successfully managing completing departmental initiatives;

and is accountable for statutory responsibilities as indicated in the Revenue Laws of North Carolina, the Machinery Act of North Carolina, and all other applicable ordinances and laws. Reports to the Deputy Tax Administrator-Collections and works across department divisions in the OTA.

• Participate in planning and developing strategies and managing projects to meet future and
• Responsible for managing business unit supervisors; manages and administers tasks and
• Ensure all departmental activities comply with applicable tax laws, OTA policies and procedures,
• Represents the department when necessary to the public, media, in court proceedings, to other
• Resolves problems without escalating to senior county administration.
• Achieve and exceed acceptable collection rates for all property taxes and business taxes for
• Ensure efficient collection strategies are implemented accurately and equitably.
• Responsible for ensuring that audit controls are in place for cash and check payment handling.
• Successfully manage and lead special projects designed to improve workflow efficiency, increase
• Assemble, analyze, and act on performance data.
• Compile and prepares reports as required by the Director/Tax Collector.
• Represent the OTA and Director/Tax Collector as necessary.
• Serve as the hiring manager for vacant positions in the area of responsibility as they occur.

Minimum of eight years of progressively responsible experience in management, government, and project management; including two years of supervisory experience.

Bachelor's Degree in Business, Finance, Accounting, Public Administration (Political Science) or a related degree.

Combination of relevant education and relevant experience accepted?:
Yes

• Requires a valid North Carolina or South Carolina Driver’s License
• Requires County Driving Privileges
• Must become certified with the North Carolina Tax Collector's Association within the first three

• Requires a valid North Carolina or South Carolina Driver’s License
• Must obtain and maintain a valid Mecklenburg County Vehicle Operator’s Permit
• Annual Motor Vehicle Record (MVR) check required.
• Must become certified with the North Carolina Tax Collector's Association within the first three

• Leadership
• Management and development of managers/supervisors and non-management staff
• Strategic thinking
• Troubleshooting
• Problem solving
• Complex research
• Communication - verbal and written
• Project management
• Budget development/management
• Government tax experience

• North Carolina general statutes including Revenue Laws and Machinery Act
• Accounting methodologies and principles
• General bankruptcy laws, procedures, and processes
• Judicial processes including all applicable federal, state and local laws
• Tax appeal processes including those for gross receipts taxes, set-off debt, real property, and personal property

• Property tax and fee assessment, billing, and collections
• Gross receipts tax administration
• North…