Program Operations Manager

Program Operations Manager – Labcorp

Labcorp is seeking a Program Operations Manager to oversee the execution of operational workflows that support Gaps in Care (GIC) programs across multiple markets. The role requires collaboration with cross‑functional teams, continuous improvement of program performance, and adherence to clinical standards, regulatory requirements, and client expectations.

• Manage execution of operational workflows that support GIC programs, ensuring adherence to KPIs, SLAs, compliance, and clinical standards.
• Optimize outreach, scheduling, provider coordination, and results tracking processes.
• Develop, monitor and report on operational dashboards and performance metrics; identify inefficiencies and partner with the Director to design improvement plans and projects.
• Document and maintain SOPs, playbooks, and knowledge‑management assets for repeatable processes.
• Partner with Sales, Client Success, Product, IT, Clinical, Lab, RCM, Implementation, and other teams to ensure programs are deployed effectively and align with client expectations and roadmap features.
• Support onboarding of new diagnostic services or capabilities within the operational ecosystem.
• Collaborate with subject‑matter experts to meet evidence‑based clinical standards and payer requirements (e.g., HEDIS, Stars, NCQA, CMS, TCPA).
• Lead cross‑functional projects focused on optimizing operational performance and client outcomes.
• Act as a key stakeholder in pilots and new product developments related to gaps in care and diagnostic services with internal stakeholders and external vendors.
• Develop applicable deliverables and documents such as communication plans and SOPs to assist with stakeholder management.
• Provide daily and ongoing support in identifying and resolving operational items; maintain issue logs and mitigation strategies.
• Build consensus among stakeholder groups, mediating differences and fostering agreement to deliver results.
• Travel up to 10% of the time.

• Bachelor’s degree.
• 3+ years managing operations in the healthcare industry.
• 3+ years working with physician practices, payers, health systems, and/or employer groups.

• Master’s degree or MBA.
• 2+ years leading projects or programs in the health‑plan industry focused on quality performance improvement.
• 2+ years overseeing healthcare operations with a strong understanding of claims and/or lab data.
• Project Management Professional (PMP) certification or equivalent.
• Experience in Labcorp or similar large laboratory environment (preferred).

• Proven ability to scale programs across multiple markets.
• Strong analytical and problem‑solving skills.
• Agility in navigating and learning new commercial channel processes and how they impact the GIC product line.
• Self‑starter who can work independently and as part of a team, taking initiative and driving projects forward.
• Excellent written, verbal communication, and presentation skills.
• Solid understanding of healthcare regulations and quality programs, including CMS, HIPAA, NCQA, HEDIS, and FDA guidelines.
• Experience working with EHRs, claims systems, or other care‑coordination platforms.
• Advanced skills in MS PowerPoint, Word, Excel, and Visio.
• Experience pulling reports using Workday and/or Tableau.
• Agile and Kanban experience.
• Hybrid work schedule: minimum 3 in‑office days per week at an assigned location (Burlington or Durham, NC). Applicants must reside within 35 miles of the location.

Employees scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees scheduled for less than 20 hours, casual, intern, or temporary positions are only eligible to participate in the 401(k) plan. Employees on a 7 on/7 off schedule receive all benefits except PTO or FTO.

Labcorp is an equal opportunity employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. Employment decisions are based on qualifications and merit. Qualified applicants receive consideration without regard to race, religion, color, national origin, sex, marital status, gender identity, sexual orientation, age, disability, or any other legally protected characteristic. All qualified applicants with arrest or conviction records will be considered in accordance with applicable law.