Program Director

The Director of Program Management & Operations provides leadership and direction to ensure the successful execution of strategic and complex programs for the business. This role is responsible for ensuring program completion on time, to budget, and in alignment with customer needs and business objectives. You will develop and deploy management system processes, tools, and process improvement expertise to influence the achievement of business goals.

This position provides overall business strength to help drive initiatives critical to the ongoing growth and margin improvement of the business unit by defining, analyzing, and monitoring key operational metrics.

• Vendor Management
• Ensure vendor deliverables meet TSA commitments.

• Develop and execute the overall TSA transition strategy.
• Build and establish the PMO for the acquired banking business, including governance, standards, and reporting.
• Develop a scalable managed services operating framework that can be reused for future acquisitions.
• Partner with executive leadership to establish governance, priorities, risks, and success metrics.
• Align IT transition activities with business objectives and acquisition milestones.
• Serve as the executive escalation point for critical issues.

• Lead all IT TSA planning from due diligence through TSA exit.
• Develop a comprehensive transition roadmap with timelines, dependencies, and milestones.
• Manage TSA scope, service schedules, and exit plans.
• Ensure timely completion of all TSA deliverables.

• Coordinate multiple work streams including:
• Infrastructure
• Applications
• Networks
• Cybersecurity
• Identity & Access Management
• End User Computing
• Service Desk
• Cloud Services
• Data Migration
• ERP/Finance Systems
• Vendor Management
• Ensure alignment across business, legal, finance, HR, procurement, and operations.

• Establish executive steering committees.
• Create program governance structure and decision-making processes.
• Deliver executive dashboards, KPIs, status reports, and risk updates.
• Track budget, schedule, scope, and resource utilization.

• Identify transition risks early.
• Develop mitigation and contingency plans.
• Manage interdependencies across technology and business work streams.
• Drive issue resolution across multiple stakeholders.

• Coordinate with existing TSA providers.
• Manage system vendors and implementation partners.
• Oversee contract transitions and licensing.
• Ensure vendor deliverables meet TSA commitments.

• Network separation
• Active Directory and identity migration
• Email migration
• Server and cloud migration
• Application ownership transfer
• Database migration
• Disaster recovery
• Security controls
• Endpoint deployment

• Develop and manage the program budget.
• Track TSA costs and transition expenses.
• Identify cost optimization opportunities.
• Report financial performance to executives.

• Lead organizational readiness.
• Develop stakeholder communication plans.
• Coordinate end-user communications.
• Ensure training and adoption of new systems.
• Minimize business disruption.

• Ensure regulatory compliance throughout the transition.
• Coordinate cybersecurity assessments.
• Maintain HIPAA, SOX, PCI, GDPR, or other applicable compliance requirements.
• Manage audit readiness.

• Build trusted relationships with:
• Executive sponsors
• Acquired company leadership
• Technology leaders
• Business unit executives
• External partners
• Provide executive-level presentations and recommendations.

• 12–15+ years leading complex enterprise IT programs.
• 15+ years of relevant work experience in program management and/or operations.
• 7+ years of relevant leadership experience, including responsibility for organizational objectives and measurements.
• Demonstrated success leading large scale integration programs.
• Experience managing multi-million-dollar technology portfolios.
• Strong knowledge of infrastructure, cloud, cybersecurity, enterprise applications, and service management.
• Expertise in governance, PMO leadership, risk management, and executive communication.
• Banking and financial services experience is a plus.

• Bachelor's Degree (preferred).

• Up to 25% travel – Potentially higher during project initiation.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range $150,000- $175,000 USD