Program Services Manager - External Services

Program Services Manager - External Services About this position

Description:

POSITION SUMMARY

The Program Services Manager will provide leadership and strategic vision in support of DECI’s external programs, including Job Placement, Pre-Employment Transition Services (PRE-ETS), Long-Term Vocational Supports, and all future external programs.

Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES, RESPONSIBILITIES, AND EXPECTATIONS

• Responsible for the leadership of DECI’s external rehabilitation programs, including each program’s financial performance and outcomes. Responsible for striving to meet each program's annual financial goals.
• Extensive knowledge of Job Placement services and experience working with state & local Vocational Rehabilitation Departments (NCEIPD).
• Oversee Job Placement & Long-Term Vocational Support services in the surrounding counties, currently including Alamance, Chatham, Durham, Orange, Person, Wake, Vance, Franklin, and Granville.
• Oversee the Pre-Employment Transition Services contract with EIPD to serve the local school systems.
• Responsible for developing and measuring the effectiveness of short- and long-term goals for each external program.
• Drive accountability and hold self and others accountable for measurable, high-quality, timely, and cost-effective results. Determine objectives, set priorities, and delegate work.
• Make routine decisions based on conclusions from previous situations for which precedent is set.
• Consult with the Director on complex issues not easily evaluated or issues for which there is no precedent.
• Provide assistance and guidance to the team during the implementation and coordination of new services.
• Responsible for ensuring all documents, files, and reports meet compliance expectations with established standards, including ensuring document deadlines are met.
• Responsible for 100% compliance for all programs and services through effective delegation and monitoring of the accountability of each staff member.
• Hold weekly meetings with direct reports to maintain performance and communication within the program.
• Assist with interviewing/hiring for vacant positions within the programs.
• Act as a liaison between the staff in your assigned programs and the Program Services Director.
• Train and monitor the professional development of each staff member.
• Forge strategic partnerships with referral and funding agencies, stakeholders, advocates, legislators, and local community leaders in support of advocacy, education, and outreach objectives.
• Work cooperatively and professionally with all internal and external contacts. Interface appropriately, foster and demonstrate goodwill with funding agencies, other rehab programs, and provider networks. Actively network with CRPs across the state for idea sharing, support, and to maintain a shared voice at the State level.
• Support Director and Administration during all program-related audits, accreditation reviews, service audits, etc.
• Exhibit loyalty toward the overall goals and mission of DECI. Present a consistently positive disposition in supporting, sharing, and carrying out Leadership and Executive team decisions.
• Support and share the organizational vision. Responsible for developing and successfully implementing initiatives toward the achievement of the organizational goals.
• Review paperwork (payroll forms, records, case notes) for accuracy of information and process.
• Follow up with EIPD on any non-payments or performance issues/concerns.
• Review and approve timesheets and PTO requests for assigned staff.
• Keep the Director updated on staffing needs & performance issues.
• Complete and conduct yearly Performance Reviews with assigned staff.
• Lead disciplinary and performance improvement meetings as applicable, including initiating corrective actions and implementing/overseeing Performance Improvement Plans.
• Conduct training for all DECI staff in your area of expertise as needed.
• Assist with the development and…