Client Care Coordinator

Cap City Property Inspections LLC | Full time

Columbus, United States | Posted on 01/07/2026

At Cap City Property Inspections LLC, we are committed to ensuring peace of mind for homeowners and buyers in Columbus, Ohio, and surrounding areas. As a leading property inspection company, we specialize in providing comprehensive inspection services tailored to meet the unique needs of our clients.

Our Mission:
Our mission is to make people's lives better with service and education. We strive to exceed industry standards and deliver exceptional service with integrity, professionalism, and attention to detail.

Services:

Home Inspections:
Our certified and licensed inspectors conduct thorough evaluations of residential properties, identifying potential issues and providing insightful recommendations.

Pre-Purchase Inspections:
For prospective home buyers, we offer detailed pre-purchase inspections to help make informed decisions about property investments.

Pre-Listing Inspections:
Sellers can benefit from our pre-listing inspections, which help identify any issues that may affect the sale of their property.

Radon Testing:
We offer professional radon testing services to assess indoor air quality and ensure the safety of occupants.

Termite Inspections:
Our termite inspections help detect and prevent termite infestations, safeguarding properties from costly damage.

Mold Inspections:
We conduct thorough mold inspections to identify and address any mold-related issues, promoting a healthy indoor environment.

Why Choose Us:

Experienced Inspectors:
Our team comprises experienced and certified inspectors who possess extensive knowledge and expertise in property inspections.

Comprehensive Reports:
We provide detailed inspection reports with clear explanations and recommendations, empowering our clients to make informed decisions.

Client-Centric Approach:
We prioritize client satisfaction and strive to deliver personalized service that exceeds expectations.

Cutting-Edge Technology:
We utilize advanced tools and technology to ensure accurate and efficient inspections, keeping pace with industry advancements.

Licensed and Insured:
Cap City Property Inspections LLC is fully licensed and insured, giving our clients peace of mind knowing that they are working with a reputable and reliable company.

Join Our Team:

Are you passionate about helping homeowners and buyers make informed decisions? Join the Cap City Property Inspections LLC team! We are always seeking talented individuals who share our commitment to excellence and professionalism. Explore exciting career opportunities with us and become a part of a dynamic company dedicated to serving our community.

Contact Us:

Ready to schedule an inspection or inquire about career opportunities? Contact Cap City Property Inspections LLC today to learn more about our services and how we can assist you. We look forward to serving you!

The Client Care Coordinator serves as the first point of contact for clients and delivers a seamless, professional customer experience. This role manages inbound inquiries, schedules services, and ensures clear communication between clients, inspectors, and internal teams.

• Answer inbound calls, emails, and online inquiries promptly and professionally
• Schedule inspections, mitigation services, and pest control appointments accurately
• Educate clients on services, processes, timelines, and next steps
• Maintain accurate client records in CRM and scheduling systems
• Coordinate with inspectors, technicians, and dispatch to ensure smooth operations
• Handle reschedules, cancellations, and urgent requests with professionalism
• Follow up with clients to confirm satisfaction and resolve concerns

• 2+ years of customer service, call center, or administrative experience
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Comfortable working in a fast-paced service environment
• Proficient with CRM systems, scheduling software, and basic office tools
• Real estate, home services, or inspection industry experience is a plus