Executive Director of Operations

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Executive Director of Operations (EDO) is the frontline leader and oversees the work of the regional chaplain team; has oversight responsibility for the successful operation of the assigned region, including but not limited to service delivery, and direct client service. Ensures the highest standard of services are delivered and maintained as well as goal planning, development, implementation, directing and monitoring of the programs offered and maintaining strategic relationships.

Must reside in the Central North Carolina area

• Upholds the Mission, Vision, and Core Values of Marketplace Chaplains in day-to-day activities.
• Provides direction to the region’s chaplain team. Develops and reviews key performance indicators, metrics and reports to devise solutions or improvements. Makes quality decisions to advance the business and ensure the fiscal health of the organization.
• Partners in a unified national operations team with other EDOs and EVPs to plan and develop strategic ministry initiatives, ensure best practices are standardized among regions in the delivery of quality client service and the MCHAP mission and ministry.
• Exhibits spiritual, emotional, and social well-being. Confident in establishing and maintaining caring- effective relationships with all levels of company leadership and clients.
• Oversees chaplain team(s); manages company relationships and ensures development of chaplain teams. Provides tools, resources, and training to support the team. Leads regional chaplain team(s) to provide the full range of chaplain care as described in the scope of services.
• Collaborates in the hiring, recruitment, administration, evaluation, and development of regional staff. Initiates strategic employee care solutions with the company leadership. Ability to forecast recruiting needs ahead of growth trends.
• Ensures development of chaplain teams through mentoring and training.
• Works closely with business development & marketing to develop and maintain ongoing network of prospective client contacts by seeking regular input from various sources.
• Keeps key operations personnel informed on prospective companies; engages in timely dialogue regarding chaplain team availability, potential program start dates, etc.
• Schedules service proposal meetings and maintains regular, routine communications with clients and potential clients through email, correspondence, phone calls, or meetings.
• Develops, or oversees the generation of periodic regional service reports, compiles summary data for executive leadership team. Uses data to inform business tactics to ensure continued growth and development for the organization.
• Establishes and implements short-and long-range organizational goals, objectives, strategic plans, policies, and standardized operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement. Ensures the development, implementation and compliance of organizational policies and procedures.
• Performs miscellaneous job-related duties as assigned.

Supervises assigned regional chaplain team.