Director of Project Operations – Industrial​/Commercial HVAC​/Building Controls

Director of Project Operations – Industrial/Commercial HVAC/Building Controls

Director of Project Operations

Reports To:

President

The Director of Project Operations is responsible for the overall leadership, execution, financial performance, and strategic growth of Client's Service Project businesses across North and South Carolina. This role provides oversight of all project operations, project management teams, and project delivery functions while ensuring exceptional safety, quality, customer satisfaction, and financial performance.

The Director of Project Operations serves as a key member of the leadership team, partnering closely with Sales, Service, Estimating, and Executive Leadership to drive profitable growth, operational excellence, and organizational scalability. This position is responsible for developing project management infrastructure, improving operational efficiencies, creating centers of excellence, and building high-performing teams capable of supporting Client's long-term growth objectives.

The successful candidate will possess strong operational leadership, financial acumen, strategic thinking, and a proven ability to develop people while driving accountability and results.

• Provide overall leadership and oversight for Service Project Operations across all branches.
• Direct and support Project Managers, Project Estimators, and related project resources to ensure successful project delivery.
• Assign projects and allocate appropriate, project management, commissioning, and field resources.
• Oversee all phases of project execution including:
• Pre-Bid Support
• Post-Award Planning
• Project Execution
• Project Closeout
• Ensure estimating, engineering, and project execution standards are consistently applied.
• Drive continuous improvement initiatives focused on operational efficiency, productivity, project delivery, and customer satisfaction.
• Establish project management best practices and create Centers of Excellence across the organization.
• Develop and implement project recovery plans when necessary.

• Maintain responsibility for the overall financial performance of the Service Project businesses.
• Drive achievement of:
• Operating Income Goals
• Gross Margin Targets
• Cash Flow Objectives
• Indirect Cost Management
• Labor Productivity Improvements
• Lead monthly Cost-to-Complete reviews and forecasting processes.
• Ensure projects are accurately forecasted, billed, and collected.
• Identify and mitigate projects fade through proactive project reviews, coaching, and operational discipline.
• Manage asset utilization, working capital, billings, collections, and project profitability.
• Assist in the development of annual operating plans, budgets, forecasts, and strategic growth initiatives.

• Develop and implement scalable Service Project management infrastructure across all branches.
• Partner with branch leadership to build project management capabilities while maintaining appropriate financial investment levels.
• Establish standards, processes, and tools that improve consistency and profitability across all project operations.
• Support expansion initiatives through organizational development and operational readiness.

• Collaborate with Sales and Operational leaders to support revenue growth, backlog expansion, and customer retention.
• Identify opportunities to increase profitability through change orders, scope management, project execution improvements, and strategic customer engagement.
• Evaluate strategic acquisition opportunities aligned with company growth objectives.
• Develop and maintain relationships with customers, contractors,…