Head of Enablement

Overview

At Build Ops, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start‑ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to lead the build‑out of the industry’s leading operational platform. As the Head of Enablement, you’ll operate at the intersection of strategy and execution. You’ll define how we equip Revenue, Marketing, BD, Professional Services, Customer Success, Customer Support, and our AI Center of Excellence (CoE) with the tools, training materials, and strategic partnership to deliver mutually agreed‑upon exceptional outcomes.

You’ll also own the Build Ops Academy as a strategic lever to reduce implementation time‑to‑value, facilitate customer product adoption, and enhance internal enablement efforts. You’ll centralize and lead all internal enablement resources and report to our Vice President of Revenue Operations. If you thrive at the intersection of curriculum architecture, change management, and operational rigor, this is the role for you.

• Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post‑Sale, our AI CoE, and Product to align priorities with business objectives and growth goals
• Define and execute the Build Ops Academy strategy: reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement
• Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and a culture of continuous improvement
• Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation
• Embed AI into how enablement content is created, personalized, and measured—staying current on best‑in‑class approaches and bringing them into our programs
• Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive‑ready communications that frame progress, gaps, and investment asks for ELT and board audiences

• Proven track record building and scaling enablement programs across multiple functions (Revenue, PS, CS, or similar) in a high‑growth SaaS environment
• Familiarity with AI‑powered enablement tooling (e.g., AI content creation, personalization engines, AI coaching) and a genuine enthusiasm for applying AI to enablement workflow)
• Strategic thinker who operates fluently in executive conversations while staying close enough to the work to guide quality and execution; influences without authority and aligns diverse stakeholders around a shared vision
• Data‑driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs
• 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team
• Hands‑on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred)
• Clear, compelling communicator who can translate complex product or process information into engaging learning experiences
• This role is hybrid, requiring 3 days per week in office. Candidates should be based in Los Angeles, San Francisco, Raleigh, or Toronto.

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