Assistant Supervisor, Housekeeping

Occupational Summary

Reporting to the Executive Director of Environmental Services, the Asst. Supervisor is responsible for overseeing the cleanliness of various facilities throughout Duke University by conducting quality audits, ensuring employees have adequate equipment and supplies to perform daily task, monitor employees work performance and when required work with Sr. Supervisor to issue disciplinary actions. The Asst. Supervisor will provide support to the Operations manager and Sr.

Supervisor. Work with our customers to address any cleanliness concerns and work with our department to meet goals set by our Director.

Reporting to the Executive Director of Environmental Services, the Asst. Supervisor is responsible for overseeing the cleanliness of various facilities throughout Duke University by conducting quality audits, ensuring employees have adequate equipment and supplies to perform daily task, monitor employees work performance and when required work with Sr. Supervisor to issue disciplinary actions. The Asst. Supervisor will provide support to the Operations manager and Sr.

Supervisor. Work with our customers to address any cleanliness concerns and work with our department to meet goals set by our Director.

• Ensure all buildings of responsibility maintain a level of acceptable cleanliness and meet or exceed APPA standard level set by UEVS department by performing required number of monthly quality audits.
• Assist Operations Manager or Sr. Supervisor with assigning housekeeping personnel responsibilities which may include but not limited to; cleaning of various different space types, assigning project work, and assigning additional task due to employee vacancies or absenteeism.
• Provide staff with adequate supplies and equipment to perform daily task.
• In the event the Sr. Supervisor is absent the Asst. Supervisor may be required to assist with API which includes; meeting payroll deadline, correcting any critical in the system, in-putting adjustments to employee’s time due to miss swipes or absenteeism.
• Assist Sr. Supervisor with managing housekeeping personnel attendance calendars which include; having housekeeping personnel sign monthly calendar.
• Manage housekeeping personnel work performance and in the event an employee is not meeting UEVS department’s cleaning standards work with Operations Manager or Sr. Supervisor to impose appropriate disciplinary action (DA). Asst. Supervisor may be required to go through the grievance process due to the issuing of a DA.
• Manage all vendor management inventory (VMI) to reduce or eliminate the over consumption of supplies.
• Manage microfiber process by providing staff with enough microfiber to perform daily task, ensuring microfiber is being used correctly, and make certain personnel return all microfiber at the end of each shift to the correct bin.
• Work closely with the support team to manage all equipment to prevent premature failure; which may include but not limited to; providing personnel with the adequate training, performing weekly/monthly maintenance, notifying the support team concerning the repairment of equipment due to malfunction, and notifying the support team to remove unsafe equipment from the work environment.
• Enter work request in EAM to address maintenance concerns.
• Attend all designated leadership meetings or trainings established by UEVS department’s communication matrix.
• Conduct start shift and end shift meeting with all housekeeping personnel.
• Address customer complaints.
• Manage keys located inside the electronic key box in Asst. Supervisor’s designated area of responsibility which may include but not limited to; ensuring all keys are returned to the key box at the end of each shift, respond to…