Sr Access Services Manager

Senior Access Services Manager Charlotte Mecklenburg Library

“Follow your calling, Find your career”

Salary Range $67,094.80 - $

This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Main Library

310 N. Tryon St.

Charlotte NC 28202

Library Administration Center

510 Stitt Rd.

Charlotte NC 28213

Rotating schedule:
Including 1-2 evenings per week and regular weekend rotations with Saturday and Sunday full-day shifts.

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve.

Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

As a key member of the Main Library management team, the Senior Access Services Manager leads staff in providing welcoming and inclusive experience for visitors, promotion of the Library’s collections and services, and oversight of the 22-person Access Services Department. The Senior Access Services Manager will work closely with internal and external stakeholders to implement CML’s vision for community-centered service and cultural connectivity.

Main Library is Charlotte Mecklenburg Library’s (CML’s) flagship location and a unique cultural and civic destination situated in the heart of Uptown Charlotte. Spanning 115,000 square feet, the new Main Library – scheduled to open in Spring 2027 – is a transformative project envisioned as a future-forward anchor for the community and a cornerstone of CML’s systemwide strategic goals.

Main Library will serve as a public common, connecting knowledge, culture and creativity through library programs, specialized services and partner-delivered content. Co-located with the Theaters at Spirit Square, this site is designed to be a vibrant, inclusive and multi-use hub with the goal of strengthening public engagement, supporting economic opportunity and connecting community resources.

• Provide oversight and supervision of the Main Library’s Access Services Department, including an Access Services Manager and 20 Library Assistants; responsible for daily operations, staffing and alignment of the department with the overall goals of Main Library.
• Serve as the primary Manager-on-Duty for Main Library in the absence of the Main Library Manager; oversee facility operations including safety, security and maintenance in coordination with County departments and vendors.
• Work collaboratively with other Main Library department leaders to support the launch and continued development of services and programs that reflect the evolving needs of a diverse urban population.
• Work collaboratively with other leaders to foster innovation by piloting new service models, technology solutions and access initiatives tailored to the needs of Uptown Charlotte’s diverse users. Use demographic data to ensure services and programs are…