Ops Program Manager

Position: Ops Program Manager 2
Job-ID Reference
21-05637

Description:

Global Operations Associate Project Manager

Job Summary:

The Global Operations Associate Project Manager provides the gateway to delivering services, by providing project coordination services and oversight from initiation through delivery for professional services. Associate PM's manage all processes and systems relevant to the successful completion of internal services/organizational goals including reviewing new projects with the Project Managers and Regional Manager, identifying tasks and resourcing requirements, driving customer facing kick off calls supporting the technical teams on delivery.

Administering the project to completion by supporting administrative delivery requirements and revenue requirements thru delivery and revenue recognition. This is a strategic role that requires a keen focus on customer satisfaction and internal Net App relationships with PS Reginal Managers, Project managers, Resource Managers that also requires customer focus and soft skills and attention to detail. This is a fast paced and dynamic role that requires critical thinking and a customer first attitude where team work and collaboration are a must.
   Interaction:
   Associate Project Mangers work collaboratively with professionals in several Service functions, with a focus on assisting the Regional Managers (RMs), Program/Project Managers (P/Client) and Professional Service Consultants (PSCs), Client's Delivery Partners through the lifecycle of the service projects resulting in the successful delivery and customer outcome. Establishing successful relationships is key to success in this role.

Location:

RTP, North Carolina or Remote
   Travel:
Limited Travel

Essential Functions and Responsibilities include but are not limited to:
   Administrative & Project Management Tasks:
   
• Review new projects in Pulse application, Client's project management system.
   
• Work closely with customers and account teams to determine the scope of delivery for Professional Services as well
   
• Work with the Program Managers to obtain dates for scheduling and assist with questions concerning order details
   
• Work closely with strategic Resource Management team to identify resource skill requirements to identify delivery resources, PSC's, PM's and partners
   
• Update project and task statuses and notes in Pulse
   
• Maintain detailed notes, status, dates in Pulse for understanding of project delivery status
   
• Manage and drive backlog to maintain a clean list of deliverable projects
   
• Participation in new initiatives by providing subject matter expertise, participating in user acceptance testing, possible training content development
   
• Providing coaching and support to offshore team on transactional deliverables
   
• Providing support to the PS field so they can successfully focus on technical delivery
   
• Attention to detail to ensure accurate PS forecasting
   
• Attention to details to ensure accurate and ON TIM Revenue recognition
   
• Understanding on invoice rules and needs to support customer invoicing requirements
   Desired

Education & Experience:

• Strong Customer Focus and experience with customer interactions via phone, email, meetings
   
• Bachelor's degree desired or equivalent job experience
   
• Project Management experience or Customer Service background, preferably involving scheduling responsibilities.
   
• Knowledge of Microsoft Office suite with strong Excel skills.
   
• Strong oral and written communication skills.
   
• Strong organization skills and attention to detail
   
• Ability to work collaboratively within a team environment to meet aggressive goals and pre-defined measurement criteria.
   
• Strong aptitude for learning new technologies and familiarity with the basic hardware and services Client provides.