Eastern Roasting Supervisor

Counter Culture Coffee is:

• A relentless pursuit of coffee perfection
• A dedication to real environmental, social, and fiscal sustainability
• A commitment to creating cutting edge coffee people

• Quality Coffee | We continue to cultivate relationships with growers and organizations around the world in order to build trust, improve quality, and foster transparency.
• Education | We believe the pursuit of coffee perfection includes educating ourselves, our partners, and our customers about the coffee supply chain and the best methods of preparation.
• Sustainability | Our commitment to affecting positive change in every community to which we are connected is driven by our belief that we can–and should–always strive to improve upon the present.
• Transparency | We are committed to sustainability and holding ourselves and our peers accountable for creating a more sustainable future of coffee.

Position: Eastern Roasting Supervisor

Department: Operations

Location: Durham, NC

Reports To: Director of Operations

FLSA Status: NON-EXEMPT, 6504

Our production process has two distinct steps - roasting and packaging. The entire manufacturing process in our roastery is managed by an operations manager that works closely with a roasting supervisor and a production supervisor.

The roasting supervisor leads the team of roasters by managing our daily roast schedule, team member training, equipment maintenance, and addressing any issues in the roasting phase of our manufacturing process. They assist the operations manager with personnel management by collaboratively participating in hiring, reviews, and other staffing management.

This position requires a high degree of subject matter expertise, but also a strong proficiency in personnel management. They are experts in the way that we roast coffee and how this function works in our overall business model and strategy. This person is a self-starter but works proficiently in a team, they are able to focus on day-to-day issues without losing focus on our bigger goals, they are able to help team members help each other, and they are professionally engaged with the team and company.

Applicants for this position must have 5+ years of relevant experience or training in commercial coffee roasting and personnel management. It is preferred that they have experience in managing people and inventory. Any warehouse, lean manufacturing, or barista experience is beneficial.

• Motivate and inspire an engaged team of 6 people or more
• Facilitate departmental and individual goal-setting in alignment with the Company Plan through Strategic planning sessions
• Responsible for quarterly and annual employee performance assessments

• Manage green coffee inventory and daily production schedules.
• Roaster and roasting equipment maintenance and repair.
• Training apprentice and coffee roasters.

• Helping facilitate regulatory compliance.
• Responsible for working area conditions being safe, clean, and efficient.
• Helping with weekly and monthly facility walk-throughs to build punch lists for warehouse needs.

• Manage weekly green coffee usage, counts, PO generation of green coffee.
• Create and maintain organization and count systems to minimize inventory variance
• Responsible for inventory counts and variances

• Managing processes and process documentation for daily roasting fulfillment
• Troubleshoot and solve roasting exceptions.
• Collaborate with IT to constantly improve ERP systems.

• 5+ years of commercial specialty coffee roasting or relevant experience
• 5+ years of personnel management or relevant experience
• Valid driver’s license

• Manufacturing or Food Processing education or experience
• Warehouse management
• Personnel management
• Barista or Specialty Coffee experience

Reaching: extending hand(s) and arm(s) in any direction.

• Standing: particularly for sustained periods of time.
• Walking: moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Fingering: picking, pinching, typing or otherwise…