Director of Ops​/Marketing Assistant Real Estate

Seeking: A Proactive Right Hand for a Relationship-Driven Real Estate Practice The Heart of This Role

This is not a traditional "assistant" position.

I'm looking for a proactive, emotionally intelligent right hand who will thrive in our boutique real estate group's relationship-driven atmosphere and wants to grow alongside me as we continue to serve our community.

If you love creating calm out of complexity, anticipating needs before being asked, and taking pride in thoughtful execution — this role may be for you.

My team and I work with Keller Williams Elite Realty. I offer a relationship-centered real estate practice mainly serving the communities of Chapel Hill, Carrboro, Durham, Hillsborough, and Pittsboro. For 34 years, my work has been rooted in providing a high level of value, trust and knowledge for all things home & community for the families with serve.

We do this with a foundation rooted in continuing education both for ourselves and our clients, creating curated marketing through personalized storytelling, and building life- long connections. We care deeply for the families we serve and understand that our relationship STARTS with their real estate plans and is designed to be supportive to them as they go forward in their lives.

Our values:

• Warm, genuine client experiences
• Thoughtful & timely communication
• Curated high quality experiences that reduce stress
• A trusted community connector
• We come from integrity, maintain discretion, and follow through on our commitments

You may be a great fit if you:

• Are naturally proactive and notice what needs to be done before being asked
• Take ownership and follow tasks through to completion
• Communicate clearly, kindly, and professionally
• Are emotionally steady and calm under pressure
• Enjoy both people-facing work and behind-the-scenes systems
• Care deeply about doing things well – not just quickly
• Want to grow into a leadership-level operations role over time
• Are organized, assertive, intuitive and emotionally intelligent
• You find joy in checking things off, love aesthetics, are energized by seeing systems run smoothly and beautifully and you live for follow-through

This role is ideal for someone who wants to be a trusted partner, not just a task-doer.

Client Experience & Relationship Care

• Support clients from contract to close with warmth, clarity, and consistency
• Manage client communications, timelines, and expectations ensuring nothing falls through the cracks in the client journey
• Coordinate thoughtful client touches (birthdays, anniversaries, popby's, follow-ups)
• Create & help execute "wow" moment VIP client events with attention to detail

Operations & Systems

• Oversee day-to-day operational flow
• Assist TC in managing CRM (Brivity/Command), task tracking, and workflows
• Maintain organized digital file systems and documentation
• Improve systems and processes as the business grows
  
  Build and maintain templates and SOPs for repeatable tasks (gift tracking, launches, listings)
• Partner with me to prioritize commitments, manage deadlines and maintain strategic focus

Marketing & Brand Support

• Execute marketing campaigns, listings, and social media content
• Draft and schedule newsletters, emails, and client communications
• Prepare listing materials, flyers, brochures, and digital assets
• Maintain brand consistency across all platforms
• Support storytelling through writing and visuals

Events & Community Engagement

• Plan and coordinate client appreciation events and pop-by's
• Support community involvement and relationship-building initiatives
• Event coordination: prep invites, coordinate vendors, guest tracking, run-of-show docs and post-event follow-ups, manage timelines, invitations, and follow-up

• The business runs more smoothly and calmly
• Clients feel deeply cared for and informed
• Marketing happens consistently without last-minute stress
• I'm able to step out of day-to-day execution and focus on relationships, strategy, and community
• You feel trusted, valued, and proud of your contribution

• Experience in real estate, operations, marketing, events, or executive support preferred
• Strong written and verbal communication skills
• Comfortable with technology (CRM, Canva, Google Drive, email platforms)
• Highly organized with excellent follow-through. Detail-oriented project tracking and inbox + calendar management
• Emotionally intelligent, discreet, and professional
• Strong communication, follow-through, kind assertiveness, with a people-first approach
• Competitive salary (commensurate with experience)
• Paid time off and holidays
• Opportunity for role growth and expanded responsibility
• Work with an established, respected boutique brand
• A role designed for long-term partnership, not burnout

• Your resume
• A brief note explaining why this role feels like a fit for you
• (Optional) Any writing, marketing, or project examples you're proud of
• An example of a system you've built and implemented—an event run-of-show, travel…