Nurse Program Manager - Quality & Safety - Emergency Department

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life:
  Living in the Triangle!
• Relocation Assistance (based on eligibility)

Collaborates with Nurse Manager of Operations to plan, develop, and facilitate all quality management and performance improvement activities including regulatory compliance, safety initiatives, and risk management processes.

Collaborates with the leadership within emergency services on all quality and safety initiatives in the Emergency Department. Includes DUH priority areas and deployment of standard work. Development of annual work plan related to quality and safety.

Compile and maintain records, reports and documentation of program, activities, to be used for program evaluation. Identifying, planning, development and implementation of goals and objectives of the program with appropriate division director and/or department head; evaluate program objectives on a continual basis; recommend changes to existing policies and procedures as appropriate. Participating in establishing and maintaining communication between ancillary departments and physicians, nursing personnel and other health care professionals regarding program and/or unit policies and procedures.

Collaborate with Emergency Department leadership and Hospital/Health System leadership in identifying, planning, development, and implementation of goals and objectives to ensure highest levels of quality and safety.

Assists in developing data collection tools and Is responsible to assist in analyzing, and trending data around regulatory and compliance measures including but not limited to EMTALA, Pain, Procedural Sedation, Trauma, Stroke, MI, Sepsis and other.

Collaborate with Emergency Department and hospital leadership on short term projects to improve or enhance Balance Score Card metrics as necessary.

Identify areas of opportunity and develop processes, initiatives and action plans to address performance and compliance issues. Complete all SSE / RCA investigations and action plans – to include development of countermeasures, implementation and audits.

Collaborate with nursing leadership to engage in activities to ensure compliance with established practices; work with nursing leadership to keep employees abreast of current standards; develop, in conjunction with others, appropriate training. Perform other related duties incidental to the work described herein.

BSN required

Current or compact RN licensure in the state of North Carolina required.

BLS required

3 years of nursing experience required

• MS Word
• Excel
• Powerpoint
• MS Access
• Data Collection, Analysis and Interpretation

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a…