Nurse Manager, AC - South Durham Primary Care

Nurse Manager, AC
- South Durham Primary Care

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke Nursing Highlights:
Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life:
Living in the Triangle! Relocation Assistance (based on eligibility)

Nurse Manager, AC
- South Durham Primary Care Duke Primary Care South Durham is a dynamic clinic providing expert care for patients of all ages. With a skilled team of 20+ providers, the clinic serves 175 to 300 patients daily, offering comprehensive services from pediatric check-ups and immunizations to adult wellness exams, chronic illness management, and women's health care. Known for personalized attention and high-quality care, the clinic is a trusted choice for families seeking exceptional medical services in a welcoming environment.

Location:

234 Crooked Creek Parkway, Suite 200, Durham, NC 27713

Hours:

8am - 5pm Monday
- Friday

What You Will Do:

The Ambulatory Nurse Manager provides both clinical and operational leadership across one or more ambulatory clinics, ensuring the delivery of high-quality patient care while maintaining regulatory compliance and operational effectiveness. In collaboration with the Practice Administrator, this role aligns nursing priorities with overall clinic operations, supports providers and care teams, and promotes continuous quality improvement initiatives. The Nurse Manager also plays a key role in strategic planning, resource management, and the implementation of organizational and service line goals within the assigned clinics.

Clinical Operations Management Manage and coordinate patient care and personnel needs in a DUHS clinic. Work performed involves managing multi-specialty nursing services delivered within a specified clinic. Manage the clinic in the absence of the Health Care Administrator/Practice Manager; be available on-call for emergencies involving the facility or staff. Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.

Identify clinical operational needs; manage appropriate levels of equipment and supplies, and monitor equipment maintenance. Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with regulatory bodies (e.g., OSHA, JCAHO). Develop, document, implement, and monitor written policies and procedures reflective of the ambulatory healthcare site's mission and objectives. Perform other related duties incidental to clinic operations.

Strategic Planning & Program Development Plan, develop, implement, and evaluate ambulatory health care services, programs, and activities. Collaborate with the Health Center Administrator/Nurse Manager in determining fiscal requirements; submit budgetary recommendations including necessary nursing personnel and patient care materials. Personnel Management & Development Manage various personnel actions including, but not limited to, hiring, orientation, performance appraisals, promotions, and scheduling. Counsel and conduct formal discipline of clinical staff as needed.

Collaborate in the development, implementation, and expansion of learning opportunities and skill development for all clinical staff. Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among various clinics.

Patient & Family-Centered Care Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum, achieving desired outcomes. Promote education for patients, patient families, and the community. Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum, achieving desired outcomes.

Participate in direct patient care activities as a targeted strategy for role modeling or information gathering. Customer Service & Communication Cultivate exemplary customer service throughout the organization. Promote effective communication skills including problem-solving, assertiveness, team support, feedback, active listening, and conflict resolution.

What You Will Need:

Knowledge, Skills and…