Quality Control Specialist Supervisor

Role Overview

Quality Control Specialist Supervisor in the Crop Insurance Quality Control & Compliance team. This role performs compliance functions as defined in the Standard Re-Insurance Agreement (SRA), overseeing review processes and providing leadership to direct and indirect staff.

This position may be based remotely; if located near the Lubbock, TX office it is expected to work in a hybrid capacity.

• Supervise approval and processing of compliance reviews (APH Reviews, Claim Reviews, other internal reviews), analyzing completed reviews and supporting documentation to determine completion pursuant to RMA rules and guidelines.
• Provide consultation and expert advice on RMA rules, guidelines, and Agri Sompo systems to adjusters and quality control personnel.
• Approve and process compliance reviews by evaluating documents from insureds, supporting policy documentation, and field reviews to confirm compliance.
• Analyze and recommend adjustments to quality control review documentation for accuracy, reasonableness, and conformity to RMA policies.
• Ensure accurate and timely processing of Quality Control Reviews to expedite claim processing by developing prioritization systems and researching each review to decide status and next steps.

• Provide training to compliance staff, underwriters, and claims processors on internal review processes.
• Assist in managing all compliance-related reviews and developing/revising policies for the Quality Control department.
• Provide regular reports to National Compliance managers and review supervisors.
• Collaborate with IT to test fixes and enhancements related to Quality Control processes.
• Deliver strong customer service to internal and external customers.
• Support Quality Control Supervisors by assigning/reassigning compliance reviews to Field Compliance Reviewers as needed.
• Oversee staffing activities—hiring, training, performance management, promotions, corrective actions, terminations as applicable.
• Perform other duties as assigned.

• Associate’s degree in Agriculture or related field (preferred).
• 2–3 years of experience with Multi‑Peril Crop Insurance in claims auditing or underwriting (preferred).
• Excellent interpersonal, oral, and written communication skills.
• Proficiency with Microsoft Office Suite and PDF programs; strong attention to detail.
• Ability to manage multiple assignments and coordinate several projects with changing priorities.
• Capability to work both autonomously and effectively in a team environment.

• Competitive compensation with performance‑based incentive awards.
• Base salary and incentives tied to company and individual performance.
• Health insurance options:
  Traditional PPO and Consumer‑Driven HDHP with Health Savings Account.
• Pharmacy, dental, vision, and dependent care flexible spending accounts.
• Life & AD&D, Disability, 401(k) plan with employer contributions.
• Paid time off, holidays, parental leave, adoption assistance.
• Employee Assistance Program, commuter benefits, tuition reimbursement.

• Work in a standard office environment with moderate noise levels.
• Primarily sedentary; occasional lifting of up to 10 pounds.
• Travel up to 10% of the time.