Process Improvement Consultant- Pharmacy and Infusion

Process Improvement Consultant – Pharmacy and Infusion

Location:

This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

• Job Title:
  
  Process Improvement Consultant
  - Pharmacy and Infusion
• Workshift: 1st Shift (United States of America)
• Job Family: BSP >
  Process Improvement
• Job Level: Non-Management Exempt
• Contract Type: (implicit full-time Exempt)

• The Process Improvement Consultant – Pharmacy and Infusion provides dedicated Quality support for pharmacy and clinical infusion operations, with a primary focus on incident and non-conformance investigation, root cause analysis, corrective and preventive action (CAPA), and continuous improvement.
• Responsible for conducting thorough and timely investigations of quality incidents and non-conformances, evaluating contributing factors and potential impact, and partnering with operational and clinical stakeholders to determine root causes and develop appropriate corrective and preventive actions.
• Uses data, quality methodologies, and process improvement tools to identify trends, reduce recurrence, strengthen processes, and promote sustainable improvements.
• Serves as a quality partner to the business, providing guidance and recommendations that support patient safety, operational excellence, and compliance with regulatory, contractual, accreditation, and internal quality requirements.
• Conducts comprehensive investigations of pharmacy and clinical infusion incidents, non-conformances, and quality concerns, reviewing relevant documentation, data, processes, and workflows to determine contributing factors, impact, and root cause.
• Performs root cause analysis (RCA) using appropriate quality and process improvement methodologies and partners with Operations, Clinical, Compliance, and other stakeholders to validate findings and identify systemic issues.
• Identify areas of concern & implement corrective plans if necessary.
• Uses reports and production statistics to represent unit(s) in departmental process improvement and system changes and provides specialized input on reports to management.
• Develops and recommends corrective and preventive actions (CAPAs) that address identified root causes, mitigate risk, reduce recurrence, and support sustainable process improvement.
• Partners with business owners to establish action plans, responsibilities, timelines, and measures of effectiveness; monitors CAPAs to evaluate implementation, effectiveness, and sustainability.
• Communicates significant findings, trends, risks, recommendations, and improvement outcomes to Quality leadership and business partners and supports reporting for Quality governance and committee activities.
• Ensures quality activities align with applicable regulatory, contractual, accreditation, and internal quality requirements and supports additional Quality Management Program initiatives as assigned.

• Requires a BA/BS in a related field and minimum of 5 years related experience; or any combination of education and experience, which would provide an equivalent background.

• RN or Certified Pharmacy technician preferred
• Experience with…