Lead PCA

• Location 1603 US-22,Union, NJ, 07083,United States
• Base Pay $20.5 / Hour
• Job Category Retail
• Employee Type Full-Time Non-Exempt
• Required Degree High school
• Manage Others Yes

Description The Lead PCA is responsible for delivering and supporting an exceptional customer experience. This role ensures all sales activities are compliant with state regulations and that customer needs are met in alignment with individual treatment plans. In addition to core sales responsibilities, the Lead PCA supports day-to-day store operations, including cash handling functions, inventory controls, and opening and closing procedures.

The Lead PCA serves as a point of guidance on the floor by modeling best practices and ensuring policies and procedures are consistently followed.

This role requires availability to include nights, weekends, and holidays.

Why work for Justice? Because people matter here. Beyond a supportive, collaborative, people-first environment, Justice offers full-time team members receive a robust benefits package that may include medical and dental coverage, company-paid life insurance, short-term disability, an exceptional Employee Assistance Program (EAP), generous Paid Time Off (PTO), and paid holidays.

Leads by example to promote a positive, customer-first environment and global mindset on the retail floor

Spends the majority of time on the retail floor supporting workflow, assisting team members, and ensuring an exceptional customer experience

Supports onboarding, training reinforcement, and ongoing development by sharing product knowledge and service best practices

Reinforces selling and service techniques to support achievement of sales goals and KPIs

Partners with Managers on goal alignment and execution of daily, weekly, and monthly performance priorities

Organizes daily workflow to support adequate floor coverage and assists with monitoring breaks and coverage needs

Coordinates and distributes daily operational tasks to support efficient sales, inventory, and security processes

Communicates daily specials, promotions, and operational updates to the team

Proactively addresses and helps de-escalate customer concerns or service issues on the floor

Reinforces adherence to handbook policies and operational standards, including attendance, uniform, cash handling, and customer service expectations

Ensures the store meets standards for appearance, merchandising, organization, and cleanliness

Supports security and safety protocols and helps ensure compliance with applicable regulations

Partners with Management by sharing observations related to team performance, behavior, and development; may participate in feedback conversations at Management’s direction

Identifies opportunities to improve product assortment, operations, sales performance, and customer experience, and contributes to action planning and execution

Responsible for opening and closing the store as assigned

May support specific operational focus areas as assigned by Management (e.g., scheduling support, time and attendance tracking, education initiatives, accounting support, supply ordering)

Performs other related duties as required

Ensures all customers are properly logged in the state-mandated patient tracking system

Completes sales transactions in full compliance with state cannabis regulations

Adheres to all Justice Cannabis Co. policies, procedures, and operating practices

Completes required documentation related to product sales

Supports front and back-of-house dispensary operations in coordination with Management

Assists customers with product selection aligned to individual treatment plans

Ensures all sales and transactions are accurately entered into POS and inventory systems

Follows all safety and security protocols for dispensary operations

Supports achievement of daily and weekly sales objectives by introducing alternative products and educating customers

Performs assigned administrative and tracking tasks related to customers and sales

Answers phones, returns voicemails, and assists with telephone orders

Fulfills online orders and supports accuracy of the product menu

Builds ongoing customer relationships and maintains customer profiles…