Customer Service Support Agent

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Dept of Revenue

CUSTOMER SERVICE

Administrative Specialist I (S)

NC08

PLEASE NOTE:

THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING. Looking for a fresh start, better work-life balance, or a chance to serve your community? NCDOR is a great place to build a meaningful career—no tax experience needed! We are recruiting for an Administrative Support team member for our Customer Service Division in Raleigh.

You will handle data entry, document scanning, and key updates that keep our systems running smoothly. After training, you may qualify for a hybrid schedule.

• Review and validate taxpayer powers of attorney
• Index incoming correspondence
• Update account information like address changes and business closures

• 12 paid holidays per year
• 14 vacation days per year which increases as length of service increases and accumulates year-to-year
• 12 sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Paid Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program
• Eligibility for Academic Assistance

• Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
• Experience with the use of a computer and proficiency in word processing
• Demonstrated experience maintaining courteous and professional behavior
• Consistently able to type at a speed of 35 WPM with 95% accuracy

$39,244 - $46,603

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance.

“Tax compliance” is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Applicants eligible for…