Hub Operations Lead

The Hub Operations Lead is responsible for the day to day operations and workflow of all HUB functions to include execution of store Hub order fulfillment, inventory control and all associated processes. Depending on the size and scope of the HUB operations, some HUB Operations Leads will lead 1 or more team members assigned to HUB operations. These roles are HUB Inventory Specialist and HUB drivers.

The individual in this role should have good knowledge of store systems, basic parts knowledge, good interpersonal skills and prior experience leading other Team Members. The role has in-depth knowledge of the store inventory and requires the ability to network with nearby stores, Hubs, pdq, and external suppliers for order fulfillment. The role owns responsibility for maintaining Hub company standards.

This position is full time. Position may require MVR certification, and should complete all training materials and attend all store meetings.

• Responsible for Hub operations and resolution of Hub orders and processes in a timely manner.
• Provide direction, organize and delegate work and ensure execution related to leading HUB related Team members (Hub /Loop Drivers and Hub Inventory Specialist).
• Review Hub orders, pull parts, stage product, finalize paperwork.
• Interact with internal and 3rd party Drivers on paperwork, instructions.
• Engage store to facility network to determine part sourcing and logistics solutions, work with ordering store for fulfillment options if unavailable in network.
• Work with GM, DM and CSC support for proper inventory mix and levels.
• Maintain inventory accuracy and functionality related to the parts department and HUB inventory, including onhand accuracy, shrink results, cycle counts, outages, planograms, maxi changes, price changes, front & face, truck lead.
• Manage and comply with all Hub records and all paperwork policies and procedures.
• Urgently communicate any risks or concerns regarding order fulfillment or shipments to the appropriate store leader(s).
• Lead stocking activities from replenishment orders, including scanning in product and ensuring completion within 24 hours.

• Additional inventory activities including overstocks, callbacks, resets.
• Safely deliver parts to customers as needed.
• Assist with front room inventory functions.
• Assist with cores and defects.
• Fix activities:
  Store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Assist as needed with MOD and other store related actions.

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment, including forklift, pallet jack and/or hand jack.
• Operating POS and parts lookup systems.
• Ability to execute and train inventory systems and store equipment.
• High attention to detail.

• Competent at oral and written communications and handle basic math computations.
• Prior retail experience, including basic merchandising and inventory management skills.
• Ability to drive forklift, if certified and applicable, and use a hand truck and pallet jack.
• Well mannered, neat in appearance and possessed ability to meet and deal with the public in an unbiased manner.
• Previous work records demonstrate stability and performance results.
• Scheduling requires being able to come to work on short notice, and/or work flexible hours including nights and weekends.
• Immediately report to General Manager and/or District Manager any violation of company policy or procedure.

Prior Experience that Sets a Hub Operations Manager up for Success: Inventory management in a retail environment or logistics center of operations.

Education: High school diploma or general education degree (GED).

Certificates, Licenses, Registrations: None.

Physical Demands: The employee will predominantly be walking or standing, talking, hearing and using hands and fingers to handle or feel; reaching with hands and arms; climbing or balancing; stooping, kneeling, crouching, or crawling. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment: The work environment is usually moderate in noise level. Tasks include installing batteries and wiper blades, occasionally working outside or in various weather conditions. Employees may be exposed to moving mechanical parts, high or precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration.

We comply with all applicable federal, state, and local laws.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other…