Experience Leader — Retail Customer Service
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-08-20
Listing for:
PetSmart
Full Time
position Listed on 2026-08-20
Job specializations:
-
Retail
Retail Associate/ Customer Service, Retail & Store Manager, Retail Support
Job Description & How to Apply Below
Pet Smart’s Experience Lead (Retail Customer Service Lead) delivers exceptional pet parent service while upholding Pet Smart’s vision, values, and strategy. This role drives customer experience strategies through loyalty, promotions, and interactions across the store to achieve targeted results.
The position shares responsibility for safety of people and pets, store cleanliness, merchandising, and associate engagement, with leadership during open/close and while acting as Leader on Duty.
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