Experience Lead: Retail Pet Service & Customer Care
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-08-22
Listing for:
PetSmart Store Support Group, Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
Retail
Retail Associate/ Customer Service, Retail & Store Manager, Retail Support, Merchandising
Job Description & How to Apply Below
Pet Smart is seeking an Experience Lead (Retail Customer Service Lead) to deliver outstanding pet parent service and drive loyalty strategies in-store. You will oversee daily operations, lead associates on duty, and promote a positive customer experience while upholding Pet Smart values and policies.
The role emphasizes associate development, store cleanliness, safety, and accurate merchandising, with opportunities to engage customers and manage live pet programs.
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