Corporate Travel & Expense Administrator

Location:

Hybrid - Durham,NC

Hours:

M-F (12pm-9pm)

ABOUT US:

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

ROLE

DESCRIPTION:

Victra is seeking detail-oriented and service-driven Travel & Expense Coordinator to support Victra’s Travel & Expense team travel coordination and logistics for employees across our nationwide retail operations. Reporting to the Corporate Travel & Expense Manager, this role is responsible for handling end-to-end travel arrangements for field and corporate employees. The ideal candidate combines excellent customer service with a strong grasp of travel booking systems, policy compliance, and the fast-paced nature of supporting a large, distributed retail workforce.

KEY RESPONSIBILITIES:

Travel & Expense Program Administration Book air, car, hotel and rail travel based on approved itineraries and company travel policies in GDS (Sabre) and through online booking tool.

Ensure all bookings are accurate, timely, and optimized for cost efficiency and traveler convenience.

Assist with itinerary changes, cancellations, rebooking’s, and emergency travel support.

Support employee offboarding by ensuring timely closure of T&E reports and accounts.
· Provided administrative Support for company’s card & expense tool, Ramp.

Policy Compliance, Education & Documentation Apply Victra’s corporate travel policy consistently, flagging any exceptions for manager review and approval.

Communicate with employees and leaders to confirm preferences, answer questions, and resolve travel issues.

Maintain accurate traveler records and documentation for each trip, ensuring details are properly entered into the travel management system.

Help educate travelers on travel policies, approval processes, and preferred vendors.

Provide guidance and resources to employees on T&E systems, tools, and policies.

Customer Service & Team Respond to employee inquiries with a focus on delivering timely, accurate, and customer-friendly resolutions

Deliver white-glove support to travelers, with an emphasis on professionalism, clarity, and responsiveness.

Troubleshoot and escalate issues as needed to ensure smooth travel experiences.

Partner with team members to handle high-volume travel periods or priority bookings.

Collaboration & Process Improvement Support process improvement initiatives led by the Corporate Travel & Expense Manager.

Assist with ad-hoc projects and cross-functional requests to support evolving business needs.

Work closely with the Corporate Travel Manager and other agents to share updates, best practices, and service improvements.

Stay current on travel trends, tools, and procedures that improve efficiency or traveler satisfaction.

Assist in collecting feedback and recommending enhancements to the travel program.

WHAT WE ARE LOOKING FOR:

Education & Experience High school diploma or GED required; associate or bachelor’s degree preferred.
10+ years of experience in corporate travel booking with a Travel Management Company, preferably CTM.Familiarity with corporate travel management platforms (e.g., Concur, Lightning, Ramp Expense etc.) strongly preferred.

Previous expense platform experience preferred, Ramp Expense experience preferred.

Skills & Competencies Exceptional attention to detail, organization, and follow-through.

Strong verbal and written communication skills.

Ability to multitask and prioritize in a deadline-driven environment.

Service mindset with a calm, solutions-focused approach to challenges.

Basic understanding of travel logistics, pricing structures, and fare rules.

Working Conditions Flexibility to occasionally work extended hours or adjust shifts during peak travel periods.

Hybrid role and requires working in the HQ office 3 days a week if local in RDU area or virtual for West Coast applicants.

Due to shift time requirements, virtual position will be considered for west coast applicants.

Shift hours are Monday to Friday 12pm to - 9p EST.WHY JOIN US?

Paid training and career development opportunities.

Comprehensive health, dental, and vision insurance.
401k retirement plan.

Tuition reimbursement.

Employee discounts on Verizon services.

Referral bonuses.

Career pathing opportunities.

EQUAL OPPORTUNITY EMPLOYER We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
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