Retail Rock Climbing Associate

ROLE RESPONSIBILITIES

• Responsible for driving the highest level of customer service within the department while engaging in behaviors that are in-line with company's service and selling standards.
• Ensure the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge.
• Instruct climbing techniques for explores of all ages and experience levels.
• Teach instructional lessons as needed or requested.
• Uphold company standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.
• Assist Climbing lead with team-building events at the rock wall with guides.

• Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customer) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

• Assist in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and field.
• Ensures the safety and security of teammates, athletes and property per local regulations.
• Ensure all certifications are completed and up to date.

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

• Prior retail experience preferred
• Climbing certification required
• Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements.