Customer Success Representative

Why do we need you?

While this role is remote, the employee must preferably live in the Raleigh, NC area and be willing to travel to cover the NC, OH, MD, DC, VA territory for onsite customer trainings with monthly travel.

• Providing solutions for customers that are in line with value derived from Joint Business Plans.
• Monitoring competitor activity and ensuring appropriate action is taken.
• Building long‑term relationships with customers to ensure value needs are fulfilled, including process, structure, and value support.
• Networking through active participation in industry association events and committee assignments.
• Working directly with Field Service Managers and Field Service Technicians to bring value to customers.

• Actively works with other departments including Sales, Field Service, Command Center, and R&D to ensure customer service needs are met.
• Identifies bottlenecks in service and works within the company to resolve issues.
• Work with the Customer Success Manager to create processes and plans that promote value, derived from Joint Business Plans.
• Coordinate initiatives with team members in Client Engagement and Customer Success Manager.
• Lead the development and implementation of account plans and value actions; the assigned Account(s) initiatives and success will be the responsibility of the Account Manager.
• Leverage local relationships to generate leads in current markets up to the Client Engagement Manager and Business Development.

• High School Diploma or Equivalent, REQUIRED.
• Bachelor’s Degree – Engineering or Business, PREFERRED.

• Microsoft Excel/Outlook, REQUIRED.
• Business knowledge – Business, sales experience, PREFERRED.
• 5+ years of product engineering experience with electro‑mechanical systems, preferably in the industrial sector, PREFERRED.
• 3+ years Ready Mix or equivalent experience, PREFERRED.
• Tableau/Power BI, PREFERRED.

• OSHA 10, PREFERRED.

Saint‑Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint‑Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Provided is the national pay range for this position which is $81,500 - $126,500 per year. The base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors.

• Health and Wellbeing – Supporting your wellbeing to thrive in life and work.
  • Medical, Prescription Drug, Vision, and Dental Insurance
  • Healthcare Saving Account and Flexible Spending Account options
  • Live Well Wellness Program
  • Employee Assistance Program (EAP)
  • Paid Time Off and Paid Parental Leave (Washington State only: Must include specific number of days or hours of PTO, vacation and holidays per year)
• Retirement and Protection – Helping to make the future life you want a reality.
  • 401(k) with Company Match
  • Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
  • Company‑provided Life Insurance, AD&D, Short‑Term Disability
  • Voluntary employee and dependent life insurance, Long‑Term Disability, Critical Illness and Accident Insurance
• Additional Benefits – Helping shape the experience and impact you want.
  • Commuter Benefits
  • Group Legal
  • Identity Theft Protection
  • Auto and Home Insurance
  • Pet Insurance and Discounts
  • Volunteer Day