Office Associate - Sales Support

Chemtek is a family-owned leader in innovative solutions for the asphalt and construction industries. We are looking for a Sales Support Associate to be the crucial link between our sales teams, customers, and logistics—making sure every order is correct, payments are complete, and deliveries happen on time.

• Verify and review incoming sales orders to ensure accuracy and completeness.
• Perform quality checks on order details entered by sales representatives.
• Follow up with customers when credit card payments are declined, and assist in resolving payment issues.
• Coordinate deliveries with our logistics team and schedule shipments.
• Track shipments and provide proactive updates to customers and the sales team.
• Maintain accurate and organized order, payment, and shipping records.

• 1–3 years of experience in sales support, order processing, or customer service.
• Strong attention to detail with a commitment to accuracy.
• Excellent communication skills—clear, professional, and customer-focused.
• Proficiency and Experience with Sales Force and Acumatica ERP system is a plus.
• Ability to work efficiently in a fast-paced, team-oriented environment.

• Competitive pay based on experience.
• Top-tier benefits, including:
  • Medical, dental, and vision coverage for employees and families
  • 401(k) with company contribution
  • Paid vacation and sick leave
  • 8 extra paid days off during Christmas
• Work-life balance – Monday–Friday, 40 hours/week, no weekends.
• A prime downtown Durham location at the American Tobacco Campus, with covered parking and walkable restaurants.
• Career growth in a stable, family-owned business.

Location:

Downtown Durham, NC (on-site)

Schedule:

Monday–Friday, 8:00 AM – 5:00 PM
Experience Level: Entry to Mid-Level (1–3 years)
Department:
Sales Operations
Job Type: Full-Time, Hourly or Salaried

If you enjoy working behind the scenes to make sure everything runs smoothly and customers are happy, apply today to join the Chemtek team. Don't be just a number, work where you make a difference. Check Us Out Today.