Senior Carrier Account Representative

As a Senior Carrier Account Representative, your key responsibilities are establishing and growing relationships with carrier partners to service our customers’ needs while providing best-in-class service.

• Procure freight carriers and develop relationships with freight carriers listed within our CRM and / or identified through individual research.
• Develop strong freight carrier partnerships and capacity, arrange or negotiate loads for Arrive’s customers/shippers.
• Analyze market conditions, carrier availability, and customer shipping demands to determine which carriers can best support the customer and their specific shipping needs.
• Foster a cohesive working relationship with Arrive’s tracking team and engage with them daily to provide elite customer service from pick‑up to delivery.
• Maintain outstanding service performance.
• Consistently update tracking boards, connect with freight carriers regularly, and manage pre‑pick up status.
• Seek opportunities for new and existing customers to utilize committed capacity.
• Build strong internal relationships with the Business Development team.
• Utilize industry knowledge to resolve issues efficiently and independently.

• 2+ years in a Carrier Sales or Brokering role is required.
• We’re looking for personable, hard‑working individuals who aren’t afraid to go above and beyond each and every day for themselves and Arrive.
• Resourcefulness is key! We are solving complex issues each and every day  need team players who are curious, ask questions and are solutions‑oriented.
• A strong work ethic is essential. If you don’t enjoy working hard and hustling through your day, this might not be a good match.
• Building relationships and establishing rapport should come naturally to you. Successful brokers at Arrive will know the importance of establishing strong external AND internal relationships.
• Our work culture is high energy! We need highly motivated individuals to help us reach our goals.
• You should feel comfortable taking risks and making quick decisions! Our industry is fast‑paced. Highly ambitious people thrive!

• Take advantage ofour comprehensivebenefitspackage, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Park your car for free on site, plus covered parking and electric vehicle charging stations!
• Start your morning with free coffee!
• Work in the wonderful city of Columbus, OH – we are in a convenient location close to downtown and a bunch of great restaurants and breweries!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program.
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages.