On-Site CSR

## On-Site CSRApplyremote type:
On-Site locations:
Winston Salem, NC, USAtime type:
Full time posted on:
Posted Todayjob requisition :
R26_
*
* SUMMARY:

** Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.
** JOB DUTIES
*** Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
* Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
* Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.
* Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
* Proactively generates sales by actively promoting Motion Industries’ products to existing customers.
* Expedites backorders. May pull inventory and prepare order for shipment to customer.
* May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
* Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.
* Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items.
* Partners with Account Representatives to ensure customer satisfaction.
* May assist customer by troubleshooting via telephone or email and identifying correct part.
* Attends training sessions regularly to continue professional growth and development.
* Performs other duties as assigned.
* Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
** EDUCATION & EXPERIENCE
*** Typically requires a high school diploma or GED.
** KNOWLEDGE, SKILLS, ABILITIES
*** Customer service and communication skills required. Ability to multi-task and time management skills required.
* Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
* Good driving record required.
* Reliability, organization, and attention to detail required.
** PHYSICAL DEMANDS:
**** LICENSES &

CERTIFICATIONS:

** None required.
** SUPERVISORY RESPONSIBILITY:
** No Supervisory Responsibility
** BUDGET RESPONSIBILITY:
** No
* * COMPANY INFORMATION:
** Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
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