Senior Account Manager – Health, Life Science

Responsibilities

• Serve as the primary point of contact for assigned accounts, including high-value and high-potential client relationships
• Build trusted relationships with marketing / brand, training, commercial, and other client stakeholders
• Develop a working understanding of each client’s broader business goals, brand strategy, therapeutic area, and internal dynamics
• Lead regular client communication, including status updates, working sessions, and key milestone reviews
• Represent Lucid Dream as a strategic partner, not a vendor, guiding conversations towards sharper framing and stronger outcomes
• Identify opportunities to expand scope and deepen client relationships through the natural course of delivery and annual planning activities
• Move qualified account growth opportunities through defined pipeline stages to close, maintaining accurate forecast data, and activity tracking in the CRM
• Develop project proposals, scope additions, and change orders in partnership with delivery leads
• Proactively recognize friction, risk, or misalignment on accounts and take ownership of resolving it or escalating thoughtfully
• Champion a delivery-led growth mindset, treating every project as an opportunity to demonstrate value and earn the next one

• 4–6 years of relevant client services, account management, or production experience in a digital agency, healthcare advertising agency, experiential studio, or similar creative environment
• Experience working with life sciences, healthcare, medtech or pharmaceutical clients strongly preferred
• A consultative, point-of-view-driven approach to client relationships
• Comfort challenging assumptions and reframing requests when it serves the work
• Familiarity with Hub Spot, project management tools such as Click Up, Monday, Trello, or similar, and Google Workspace