Manager of Implementation, Medical Value

Position Summary

The Implementation / Project Manager is responsible for leading customer-facing implementation and clinical adoption of high medical value (HMV) assays, including VIDAS NCK and TBI, with a future focus on point-of-care solutions (e.g., SPIN chip platform). This role is the primary liaison between customers and internal cross‑functional teams to ensure the successful deployment, training, and use of diagnostic solutions. The position plays a critical role in driving clinical, operational, and commercial success by aligning implementation strategy with sales objectives, optimizing customer experience, and supporting go‑to‑market (G2M) execution.

• Lead and drive end-to-end implementation of VIDAS NCK and TBI assays across healthcare systems, including laboratory, ED, ICU, and clinical stakeholders
• Serve as the primary customer-facing project manager, ensuring timelines, milestones, and deliverables are met
• Drive clinical and operational alignment through structured engagement with nurses, physicians, laboratory personnel, and hospital leadership to drive alignment and adoption
• Conduct customer assessment at 30‑, 60‑, 120‑, and 180‑day post go‑live to report on progress, utilization, and outcomes on all new customers
• Partner with the customer to ensure accurate, timely, and clinically actionable results within established workflows
• Maintain documentation and ensure adherence to internal processes and quality standards
• Perform additional duties as assigned

• Deliver high-quality training and education to laboratory personnel, clinicians, and healthcare providers as needed
• Support future point-of-care initiatives, including training strategy and field readiness for SPIN chip platform
• Ensure customers are fully equipped to adopt and integrate assays into clinical workflows
• Provide on-site onboarding, training, and implementation support for new accounts (5‑7 days at a time across multiple shifts as needed)

• Partner with Sales, Clinical Operations, Medical Science Liaisons (MSLs), Marketing, and Corporate Accounts teams
• Utilize and support the Customer Implementation Process (CIP), while refining and enhancing best practices
• Lead internal and external implantation calls to ensure alignment as the opportunity progresses
• Maintain proactive communication across teams to drive accountability and execution

• Support sales efforts by identifying and advancing opportunities through strategic implementation planning
• Coordinate peer-to-peer clinical engagements to support adoption and market development
• Contribute to the go-to-market (G2M) strategy, particularly for the upcoming SPIN chip implementation
• Representing the organization at trade shows, conferences, and market development events when needed
• Partner with corporate account managers and HMV specialists in the field to build awareness and clinical adoption of HMV assays
• Participate in pre‑sale activities, including ride‑along, account planning, and targeted customer engagements

• Build and maintain strong relationships with healthcare providers and key stakeholders in the targeted account base
• Support engagement and performance of third‑party sales channels as needed
• Provide field-based insights to optimize product positioning, utilization, and customer success
• Provide field support across territories as needed, including coverage for open and underserved regions
• Maintain continuity of customer engagement and implementation progress in partnership with commercial teams

• Bachelor's degree in Business, Marketing, Communications, Life Sciences, Biology, Microbiology, Molecular Biology, Chemistry, Clinical Laboratory Science, Healthcare Administration, or a related field.
• MBA preferred

• Minimum of 2 years of related professional experience, which may include sales, customer-facing commercial support, field application support, clinical laboratory consulting, technical support, or other customer engagement experience within the in vitro…